Customer Success Manager, Japan at GitLab (Japan)

GitLab

3 months ago

Customer Success Manager, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Drive adoption and long‑term value of GitLab’s DevSecOps platform for a portfolio of customers in Japan. Serve as a trusted advisor, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, and collaborate with Product Management, Engineering, Sales, and Professional Services to ensure customer satisfaction, retention, and expansion.

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
•Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
•Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
•Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
•Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Pay and Benefits

Perks:Remote WorkEquityHome OfficeLearning BudgetParennial Leave

Key Requirements

•Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
•Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
•Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
•Knowledge of the software development lifecycle, including typical development pipelines and tooling.
•Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Experience:DevsecopsSoftwareSaaS

Skills:CommunicationRelationship-buildingPresentationCollaborationProblem-solving

Languages:EnglishJapanese

Tech Stack:GitCI/CDDevSecOps

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

3 months ago

Customer Success Manager, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Japan

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab.
•Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization.
•Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle.
•Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives.
•Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments.

Pay and Benefits

Perks:Remote WorkEquityHome OfficeLearning BudgetParennial Leave

Key Requirements

•Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
•Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
•Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows.
•Knowledge of the software development lifecycle, including typical development pipelines and tooling.
•Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.

Experience:DevsecopsSoftwareSaaS

Skills:CommunicationRelationship-buildingPresentationCollaborationProblem-solving

Languages:EnglishJapanese

Tech Stack:GitCI/CDDevSecOps

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn