ByteDance

2 days ago

Product Manager, Customer Service Platform (Multiple Positions)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Own the roadmap and planning for a Customer Service Platform, from clarifying business requirements to defining product requirements, workflows, and acceptance criteria. Partner cross-functionally with engineering, design, data, and operations to deliver features and experimental tests at scale. Use data-driven research, usability testing, and performance metrics to evaluate platform tools and recommend improvements, including seller finance and settlement-related workflows.

Location: Seattle, Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage in product planning: clarify business requirements, define product requirements, perform data analysis, conduct use-case research, and specify workflows.
•Collaborate with engineering, design, data, and operations to align development schedules, experimental tests, and feature delivery.
•Conduct data-driven user research and usability testing; coordinate with upstream/downstream teams to collect feedback and business intelligence for recommendations.
•Define the product roadmap for seller finance and settlement-related service workflow.
•Prepare product documentation (PRDs, data field mapping, functional logic, acceptance criteria) and monitor product performance metrics to evaluate platform tools.

Travel: Low travel

Pay and Benefits

Salary: USD 143,640 - 235,600 annually

Key Requirements

•Master’s degree (or foreign equivalent) in a related field with 1 year of related work experience, or a bachelor’s degree (or foreign equivalent) with 3 years of related work experience.
•1 year of project management experience collaborating with cross-functional teams to design, develop, and implement data-driven business strategies.
•Conduct user research, competitor analysis, and market science analysis, including customer interviews/surveys and UX survey design to translate needs into product requirements.
•Analyze user behavior, model performance, or revenue impact; design user adoption funnels to identify user journey frictions and improvement opportunities.
•Present product or project documents to business leaders and stakeholders; use Product Opportunity Evaluation Matrix and Customer Journey Map to analyze customer requirements.

Experience:1-3 years

Education:Master's

Company Brief

ByteDance

Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn

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ByteDance

2 days ago

Product Manager, Customer Service Platform (Multiple Positions)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 40 minutes agoStatus: Live

Job Summary

Location: Seattle, Bellevue

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage in product planning: clarify business requirements, define product requirements, perform data analysis, conduct use-case research, and specify workflows.
•Collaborate with engineering, design, data, and operations to align development schedules, experimental tests, and feature delivery.
•Conduct data-driven user research and usability testing; coordinate with upstream/downstream teams to collect feedback and business intelligence for recommendations.
•Define the product roadmap for seller finance and settlement-related service workflow.
•Prepare product documentation (PRDs, data field mapping, functional logic, acceptance criteria) and monitor product performance metrics to evaluate platform tools.

Travel: Low travel

Pay and Benefits

Salary: USD 143,640 - 235,600 annually

Key Requirements

•Master’s degree (or foreign equivalent) in a related field with 1 year of related work experience, or a bachelor’s degree (or foreign equivalent) with 3 years of related work experience.
•1 year of project management experience collaborating with cross-functional teams to design, develop, and implement data-driven business strategies.
•Conduct user research, competitor analysis, and market science analysis, including customer interviews/surveys and UX survey design to translate needs into product requirements.
•Analyze user behavior, model performance, or revenue impact; design user adoption funnels to identify user journey frictions and improvement opportunities.
•Present product or project documents to business leaders and stakeholders; use Product Opportunity Evaluation Matrix and Customer Journey Map to analyze customer requirements.

Experience:1-3 years

Education:Master's

Company Brief

ByteDance

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Beijing, China

Founded: 2012

Website LinkedIn