Technical Support Engineer (Bolivia)

Yango
Bolivia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills"]

Provide first-line support to resolve technical inquiries and incident requests using registration and incident management systems. Perform initial diagnostics, classify and route queries to the right support teams or partner organizations, and keep requests updated with additional information. Improve service quality by collecting feedback, educate users on common self-service fixes, and contribute to sourcing IT providers and equipment for new launches while developing technical solutions for local market changes.

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FursaFursa
Yango
Yango
1 day ago

Technical Support Engineer (Bolivia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide first-line support to resolve technical inquiries and incident requests using registration and incident management systems. Perform initial diagnostics, classify and route queries to the right support teams or partner organizations, and keep requests updated with additional information. Improve service quality by collecting feedback, educate users on common self-service fixes, and contribute to sourcing IT providers and equipment for new launches while developing technical solutions for local market changes.
Location: Bolivia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inquiries in the registration system and log requests in the incident management system.
  • •Perform initial diagnostics, classify incoming queries, and provide solutions for incidents and consultation requests.
  • •Route queries to relevant support teams based on preliminary diagnostics and categorization, and forward to partner organizations when appropriate.
  • •Update requests with additional information and collect feedback on service quality through centralized information systems.
  • •Educate customers on resolving common issues independently and help identify IT partners/providers and suppliers for new launches and local facilities.

Pay and Benefits

Perks:Health Insurance

Key Requirements

  • •Experience using query registration systems and Service Desk platforms.
  • •Proficient computer skills for supporting day-to-day IT needs.
  • •Fluent English and Spanish.
  • •Knowledge of modern IT technologies to troubleshoot and advise on issues.
  • •Strong communication and interpersonal skills, with high energy in a fast-paced support environment.
Skills:CommunicationInterpersonal skills
Languages:EnglishSpanish

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn