Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Guide customers through CarMax’s used-vehicle shopping journey—supporting sales, vehicle appraisals, test drives, and financing applications. You’ll assess vehicle condition, handle inventory and quality checks, and complete paperwork and payment auditing. Coordinate service appointments by reviewing repair orders for accurate billing, follow EH&S requirements, and maintain a clean work area while learning in a fast-paced environment.

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CarMax
CarMax
2 days ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Guide customers through CarMax’s used-vehicle shopping journey—supporting sales, vehicle appraisals, test drives, and financing applications. You’ll assess vehicle condition, handle inventory and quality checks, and complete paperwork and payment auditing. Coordinate service appointments by reviewing repair orders for accurate billing, follow EH&S requirements, and maintain a clean work area while learning in a fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments, document findings for appraisals, and communicate results to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication and confidence representing CarMax and its products.
  • •Ability to build lasting customer relationships and create win-win solutions.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •High School Diploma or equivalent and a valid driver’s license.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn