Customer Experience Banker (Roscommon, MI)

Huntington Bancshares
Michigan
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales"]

Serve as a Financial Concierge for walk-in customers, delivering high-quality service while retaining and growing consumer and business relationships. Identify customers’ financial goals, recommend suitable deposit and other banking products, and process transactions accurately while balancing daily. Drive disciplined outreach through follow-up, outbound calling, and referrals, and educate customers on relevant consumer deposit options. Maintain compliance with operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Customer Experience Banker (Roscommon, MI)

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Job Summary

Serve as a Financial Concierge for walk-in customers, delivering high-quality service while retaining and growing consumer and business relationships. Identify customers’ financial goals, recommend suitable deposit and other banking products, and process transactions accurately while balancing daily. Drive disciplined outreach through follow-up, outbound calling, and referrals, and educate customers on relevant consumer deposit options. Maintain compliance with operational, security, risk, and regulatory policies.
Location: Michigan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and recommend appropriate deposit and other banking products and services.
  • •Proactively grow customer relationships using a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other bank areas to deepen relationships and build partnerships.
  • •Follow operational, security, risk, and regulatory policies and procedures; demonstrate sales, customer service, banking, and communication skills.

Key Requirements

  • •High School Diploma or GED and at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role.
  • •Or, a Bachelor's Degree.
  • •1+ year in customer service in banking/financial services or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn