Cyera

2 weeks ago

Senior Director, Customer Marketing, Customer Advocacy, & Community

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Build and run Cyera’s 360° customer marketing programs across advocacy, community, and lifecycle marketing, unified under one leader. Own customer champion and reference programs, launch and grow a branded customer community, and design always-on lifecycle campaigns aligned with Customer Success and RevOps. Establish executive engagement through a Customer Advisory Board and CXO community, lead a customer marketing team, and drive measurable impact on retention, expansion, pipeline, and reviews.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Director level

Key Responsibilities

•Build a scalable advocacy engine to recruit, onboard, and manage customer champions for references, case studies, testimonials, and speaking opportunities.
•Own customer community strategy—platform, content cadence, moderation model, and engagement/health metrics—while routing feedback to product and retention conversations.
•Design and run always-on lifecycle campaigns across onboarding, adoption, expansion, and renewal with Customer Success and RevOps using segmented, data-driven communications.
•Establish and run the Customer Advisory Board and a CXO (CISO/CIO/CDO/CAIO) community, serving as the primary point of contact and converting input into leadership signal.
•Hire, coach, and develop a customer marketing team; define KPIs and report results, including managing the customer marketing tech stack and demonstrating commercial impact.

Pay and Benefits

Salary: USD 275,000 - 325,000

Perks:Paid LeaveHealth InsuranceVisionDental

Key Requirements

•10-15+ years of B2B marketing experience, including 10+ years building and leading customer marketing, advocacy, or community programs in high-growth cybersecurity or SaaS.
•Proven ability to build advocacy, reference, and community programs from the ground up and scale them.
•Experience designing and operating an executive program such as a Customer Advisory Board with direct engagement with senior buyers (e.g., CISOs, CIOs).
•People leadership experience: hiring, coaching, and growing a team while remaining hands-on on programs.
•Strong cross-functional influence across Sales, Customer Success, and Product and comfort using data to connect customer marketing to retention, expansion, and pipeline outcomes.

Experience:10+ yearsB2B marketingCybersecuritySaaS

Skills:LeadershipStorytellingExecutive presenceCross-functional influenceData-driven thinking

Tech Stack:GainsightSalesforceMarketing automationGartner Peer InsightsG2

Company Brief

Cyera

Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor

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Cyera

2 weeks ago

Senior Director, Customer Marketing, Customer Advocacy, & Community

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Director level

Key Responsibilities

•Build a scalable advocacy engine to recruit, onboard, and manage customer champions for references, case studies, testimonials, and speaking opportunities.
•Own customer community strategy—platform, content cadence, moderation model, and engagement/health metrics—while routing feedback to product and retention conversations.
•Design and run always-on lifecycle campaigns across onboarding, adoption, expansion, and renewal with Customer Success and RevOps using segmented, data-driven communications.
•Establish and run the Customer Advisory Board and a CXO (CISO/CIO/CDO/CAIO) community, serving as the primary point of contact and converting input into leadership signal.
•Hire, coach, and develop a customer marketing team; define KPIs and report results, including managing the customer marketing tech stack and demonstrating commercial impact.

Pay and Benefits

Salary: USD 275,000 - 325,000

Perks:Paid LeaveHealth InsuranceVisionDental

Key Requirements

•10-15+ years of B2B marketing experience, including 10+ years building and leading customer marketing, advocacy, or community programs in high-growth cybersecurity or SaaS.
•Proven ability to build advocacy, reference, and community programs from the ground up and scale them.
•Experience designing and operating an executive program such as a Customer Advisory Board with direct engagement with senior buyers (e.g., CISOs, CIOs).
•People leadership experience: hiring, coaching, and growing a team while remaining hands-on on programs.
•Strong cross-functional influence across Sales, Customer Success, and Product and comfort using data to connect customer marketing to retention, expansion, and pipeline outcomes.

Experience:10+ yearsB2B marketingCybersecuritySaaS

Skills:LeadershipStorytellingExecutive presenceCross-functional influenceData-driven thinking

Tech Stack:GainsightSalesforceMarketing automationGartner Peer InsightsG2

Company Brief

Cyera

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series F

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.8

Website LinkedIn Glassdoor