Payoneer

1 month ago

Customer Relations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Relations Associate will support APAC Operations by delivering top-tier customer support across phone, chat, and email, driving product adoption and retention through targeted campaigns, collaborating with Marketing and cross-functional teams, owning escalations, and delivering on key KPIs to improve customer experience and revenue growth.

Location: Manila

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage customer interactions end-to-end across phone, chat, and email, ensuring timely resolution, high quality, and accurate CRM documentation.
•Execute targeted outbound campaigns to engage customers, drive product adoption, and support retention and revenue initiatives.
•Identify customer needs and recommend relevant solutions, contributing to cross-sell, upsell, and customer value growth.
•Collaborate with Marketing and internal stakeholders to support campaign execution, promotions, and customer lifecycle programs.
•Own escalations and complex cases, ensuring proper routing and follow-through with internal teams until resolution.

Key Requirements

•2–4 years of experience in Customer Care, Customer Relations, or similar roles
•Experience handling multi-channel customer interactions (phone, chat, email)
•Familiarity with CRM or case management systems
•Strong problem-solving and multitasking skills
•Commercial mindset with ability to identify growth opportunities

Experience:2-4 yearsAPACCustomer service

Skills:CommunicationProblem-solvingMultitaskingCustomer serviceEnglish

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

1 month ago

Customer Relations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Manage customer interactions end-to-end across phone, chat, and email, ensuring timely resolution, high quality, and accurate CRM documentation.
•Execute targeted outbound campaigns to engage customers, drive product adoption, and support retention and revenue initiatives.
•Identify customer needs and recommend relevant solutions, contributing to cross-sell, upsell, and customer value growth.
•Collaborate with Marketing and internal stakeholders to support campaign execution, promotions, and customer lifecycle programs.
•Own escalations and complex cases, ensuring proper routing and follow-through with internal teams until resolution.

Key Requirements

•2–4 years of experience in Customer Care, Customer Relations, or similar roles
•Experience handling multi-channel customer interactions (phone, chat, email)
•Familiarity with CRM or case management systems
•Strong problem-solving and multitasking skills
•Commercial mindset with ability to identify growth opportunities

Experience:2-4 yearsAPACCustomer service

Skills:CommunicationProblem-solvingMultitaskingCustomer serviceEnglish

Languages:English

Tech Stack:CRM

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn