Philips

1 day ago

Service Delivery Leader, DI&IGT, ZJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead complex service delivery projects for key medical device customers, coordinating cross-functional teams to deliver on time, within scope, and within budget. Serve as a trusted advisor to understand evolving customer needs and align service delivery with business objectives. Drive end-to-end service delivery from initiation through post-delivery review, using service performance data to optimize processes, improve efficiency and quality, and ensure compliance with contractual and regulatory standards.

Location: Hangzhou

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Lead complex service delivery projects by coordinating cross-functional teams and resources to meet timelines, scope, and budget requirements.
•Develop and maintain relationships with key customers, acting as a trusted advisor to ensure service delivery aligns with business objectives.
•Oversee the end-to-end service delivery lifecycle from initiation and planning through execution and post-delivery review.
•Analyze service performance data to identify trends, optimize processes, and implement improvements that enhance efficiency, quality, and customer satisfaction.
•Manage service delivery risks and ensure activities comply with contractual obligations, industry regulations, and internal quality standards while reporting to senior management.

Key Requirements

•Bachelor’s degree (or Master’s) in Healthcare, Engineering, Business Administration, or equivalent.
•Minimum 5 years of experience with a Bachelor’s, or minimum 3 years of experience with a Master’s in service delivery management and/or customer relationship management in the medical devices industry.
•Experience with regulatory requirements, KPI monitoring and reporting, and data analysis/interpretation to improve service performance.
•Proficiency with customer service and CRM software used for service delivery and customer relationship management.
•Strong project planning and scheduling skills with stakeholder management and continuous improvement experience.

Experience:3+ yearsMedical devices

Education:

Skills:Stakeholder managementContinuous improvementIndependent judgmentCustomer relationship managementCommunication

Languages:English

Tech Stack:CRM

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

1 day ago

Service Delivery Leader, DI&IGT, ZJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Hangzhou

Employment Type: Full time

Job Function: Transportation & Fleet Operations

Key Responsibilities

•Lead complex service delivery projects by coordinating cross-functional teams and resources to meet timelines, scope, and budget requirements.
•Develop and maintain relationships with key customers, acting as a trusted advisor to ensure service delivery aligns with business objectives.
•Oversee the end-to-end service delivery lifecycle from initiation and planning through execution and post-delivery review.
•Analyze service performance data to identify trends, optimize processes, and implement improvements that enhance efficiency, quality, and customer satisfaction.
•Manage service delivery risks and ensure activities comply with contractual obligations, industry regulations, and internal quality standards while reporting to senior management.

Key Requirements

•Bachelor’s degree (or Master’s) in Healthcare, Engineering, Business Administration, or equivalent.
•Minimum 5 years of experience with a Bachelor’s, or minimum 3 years of experience with a Master’s in service delivery management and/or customer relationship management in the medical devices industry.
•Experience with regulatory requirements, KPI monitoring and reporting, and data analysis/interpretation to improve service performance.
•Proficiency with customer service and CRM software used for service delivery and customer relationship management.
•Strong project planning and scheduling skills with stakeholder management and continuous improvement experience.

Experience:3+ yearsMedical devices

Education:

Skills:Stakeholder managementContinuous improvementIndependent judgmentCustomer relationship managementCommunication

Languages:English

Tech Stack:CRM

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn