Service Operator

Provide customer-first support in CarMax’s Service Department by responding to service calls, assisting customers in person and over the phone, and helping Service Consultants and Customer Advisors with interactions. Schedule service appointments, route calls and inquiries, deliver written follow-ups, and coordinate repair requests including appointment reminders and special-order part updates. Support compliance tasks such as auditing sublet invoices, loaner logs, and dealer tags, while following EH&S requirements and maintaining a clean work area.