Inside Senior Auto Adjuster - CAT Claims

USAA
San Antonio
Workplace: HybridFull timeUSD 54,550 - 92,060 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Problem-solving"]

Adjust highly complex auto insurance claims end-to-end in a desk-based catastrophe environment, handling repairable and total loss matters while ensuring compliance with state laws and regulations. Investigate coverage, liability, and physical damage; negotiate liability and settlement values within authority; document decision-making and collaborate with internal/external partners. Support CAT response operations, including on-call duties and potential evening/weekend/holiday work, with in-office presence required 3 days per week.

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FursaFursa
USAA
USAA
4 days ago

Inside Senior Auto Adjuster - CAT Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Adjust highly complex auto insurance claims end-to-end in a desk-based catastrophe environment, handling repairable and total loss matters while ensuring compliance with state laws and regulations. Investigate coverage, liability, and physical damage; negotiate liability and settlement values within authority; document decision-making and collaborate with internal/external partners. Support CAT response operations, including on-call duties and potential evening/weekend/holiday work, with in-office presence required 3 days per week.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Investigate coverage, liability, and physical damage, including total loss settlements, for highly complex auto claims.
  • •Negotiate liability for comparative negligence and determine SIU referrals when appropriate.
  • •Analyze information to establish compliance for regulatory requirements and settlement value.
  • •Evaluate and negotiate settlement of first- and third-party physical damage claims within settlement authority limits, including excessive storage charges.
  • •Resolve claims through proactive problem-solving and decision-making; document decisions and collaborate with internal/external partners to facilitate resolution.
Travel: Low travel

Pay and Benefits

Salary: USD 54,550 - 92,060 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeavePaid HolidaysAdoption AssistanceParental Leave

Key Requirements

  • •High school diploma or General Equivalency Diploma.
  • •2 years of customer service experience.
  • •1 year of experience handling low to moderately complex auto non-injury liability claims.
  • •Obtain and maintain an insurance adjuster license within 90 days and 3 attempts.
  • •Proficient knowledge of auto liability coverage and the auto claims contract, including case law and state laws and regulations.
Experience:Auto insuranceInsurance adjusterCatastrophe (CAT) claimsP&C insurance
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionProblem-solving
Licenses:Insurance adjuster license
Tech Stack:GuidewireCCC estimatingP&C insurance

Eligibility

Visa:H1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn