Customer Success Manager - Japan (Enterprise & Financial Institutions)

Alpaca
Tokyo, Japan
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4-6 yearsSkills: ["Ownership","Client-first mindset","Adaptability","Risk mitigation","Collaboration"]

Own post-launch relationships with enterprise and financial-institution partners in Japan, guiding onboarding, activation, expansion, and renewal to drive satisfaction and retention. Serve as the primary B2B contact, align stakeholders on business goals, forecast growth, mitigate risks, and ensure effective escalations in Japanese and English. Over time, support pre-sales conversations and API integration by bridging customer needs with Alpaca solutions engineering to enable successful launches.

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Alpaca
Alpaca
1 day ago

Customer Success Manager - Japan (Enterprise & Financial Institutions)

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Last checked: 10 hours agoStatus: Live

Job Summary

Own post-launch relationships with enterprise and financial-institution partners in Japan, guiding onboarding, activation, expansion, and renewal to drive satisfaction and retention. Serve as the primary B2B contact, align stakeholders on business goals, forecast growth, mitigate risks, and ensure effective escalations in Japanese and English. Over time, support pre-sales conversations and API integration by bridging customer needs with Alpaca solutions engineering to enable successful launches.
Location: Tokyo, Japan
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own post-launch customer success for enterprise B2B partners in Japan, covering onboarding through renewal.
  • •Be accountable for customer satisfaction, retention, and success across fintech and enterprise financial services clients.
  • •Develop and execute customer success strategies: build relationships, align goals, forecast growth, proactively mitigate risks, and share best practices.
  • •Drive adoption of Alpaca features among live partners and manage escalations with clear, empathetic communication in Japanese and English.
  • •Act as the voice of the customer internally and partner cross-functionally; optionally support pre-sales and API integration to enable smooth launches.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquity

Key Requirements

  • •Native-level Japanese and business-level English communication for working with Japanese enterprise clients and global teams.
  • •Experience covering clients in the Japanese financial industry (brokerage, asset management, banking, securities, or related sectors).
  • •4–6 years of experience in customer success, account management, or client coverage, ideally serving enterprise financial institutions.
  • •Experience in fintech or related financial services, with baseline understanding of trading workflows and products like US equities and options.
  • •Familiarity with SaaS and APIs, and the ability to thrive and operate autonomously in a fast-paced remote environment.
Experience:4-6 yearsFintechCapital marketsFinancial servicesBrokerageEnterprise clients
Skills:OwnershipClient-first mindsetAdaptabilityRisk mitigationCollaboration
Languages:JapaneseEnglish
Tech Stack:SaaSAPIs

Company Brief

Alpaca
Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Mateo, United States
Founded: 2015
WebsiteLinkedIn