Technical Support Engineer 1

Dell
Malaysia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Problem-solving","Troubleshooting","Communication","Proactive updates"]

Provide world-class customer support for Dell Technologies products, including installation, operation, configuration, customization, and use via phone, email, and online channels. Diagnose complex issues using operational and diagnostic procedures, analyze problems to identify causes, recommend solutions, and document outcomes. Collaborate proactively with customers on query progress, drive operational excellence through quality issue closures, and mentor/coach team members.

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FursaFursa
Dell
Dell
2 days ago

Technical Support Engineer 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide world-class customer support for Dell Technologies products, including installation, operation, configuration, customization, and use via phone, email, and online channels. Diagnose complex issues using operational and diagnostic procedures, analyze problems to identify causes, recommend solutions, and document outcomes. Collaborate proactively with customers on query progress, drive operational excellence through quality issue closures, and mentor/coach team members.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Solve complex customer problems and meet high expectations for support.
  • •Partner with customers and communicate proactively about query progress.
  • •Deliver first-class customer service across support channels.
  • •Drive operational excellence through quality closures and efficient issue management.
  • •Mentor and coach other team members.

Key Requirements

  • •Bachelor's Degree.
  • •World-class customer service with strong phone etiquette and work ethic.
  • •Ability to excel under pressure.
  • •Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
  • •Experience with job-associated databases or software (desirable).
Education:Bachelor's
Skills:Customer serviceProblem-solvingTroubleshootingCommunicationProactive updates

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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