IT Specialist

Arrise
São Paulo
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Troubleshooting","Analytical skills","Collaboration","Problem-solving","Proactive mindset"]

Support and maintain ARRISE’s 24/7 IT environment by monitoring streaming and critical infrastructure components, handling incoming support requests, and resolving incidents within SLA. Collaborate with development and cross-functional teams to test applications and ensure network functionality. Manage workstation configurations, user access, hardware/software maintenance, inventory, and security to keep systems reliable for live broadcasting operations.

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Arrise
Arrise
4 weeks ago

IT Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support and maintain ARRISE’s 24/7 IT environment by monitoring streaming and critical infrastructure components, handling incoming support requests, and resolving incidents within SLA. Collaborate with development and cross-functional teams to test applications and ensure network functionality. Manage workstation configurations, user access, hardware/software maintenance, inventory, and security to keep systems reliable for live broadcasting operations.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Monitor streaming equipment and maintain critical infrastructure using tools and logs to ensure continuous service quality.
  • •Handle incoming IT support requests and address IT incidents quickly while staying within SLA guidelines.
  • •Collaborate with development and audio-visual/security/IT teams to test new applications and ensure proper network functionality.
  • •Manage encoders and media servers for smooth broadcasting, troubleshooting and replacing equipment as needed.
  • •Maintain workstation configurations and user access, manage IT inventory and supplier coordination, and support ongoing infrastructure maintenance and security.

Key Requirements

  • •At least 3 years of experience supporting hardware and software for user devices in a technical environment.
  • •Strong proficiency supporting and troubleshooting Windows and/or Linux systems, including Active Directory management.
  • •Extensive experience with hardware/software installations, configurations, and issue resolution.
  • •Proven experience with Wi‑Fi networks and network management to ensure device connectivity.
  • •Ability to collaborate across departments and work across various shifts in a 24/7 environment, with fluent English communication.
Experience:3+ years
Skills:TroubleshootingAnalytical skillsCollaborationProblem-solvingProactive mindset
Languages:English
Tech Stack:WindowsLinuxActive DirectoryWi-FiNetwork managementStreaming equipmentEncodersScannersDesktop systemsDealer ModulesAccess pointsSwitchesMedia serversSLA

Company Brief

Arrise
Arrise provides a cloud platform that helps property owners, facilities teams and compliance managers centralize building safety, maintenance and regulatory documentation, automate inspections and workflows, and streamline reporting to reduce risk and ensure operational compliance.
Industry: Facility Management
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