Senior Creative Operations Lead, Brand

Braze
Chicago
Workplace: HybridFull timeUSD 116,000 - 183,000 annuallyFunction: Business OperationsSkills: ["Communication","Influencing","Systems thinking","Diplomacy","Decisiveness"]

Own and evolve the end-to-end creative operations model for the Brand organization, from intake through launch. Define briefing, resourcing, prioritization, and delivery processes while aligning Creative and Marketing leadership across campaigns, content, events, video, and always-on production. Forecast capacity and manage internal, freelance, and agency support, optimizing Asana workflows and scalable playbooks. Oversee creative budgets and vendor stewardship in partnership with Finance to ensure rigor, visibility, and sustainable execution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Braze
Braze
2 days ago

Senior Creative Operations Lead, Brand

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own and evolve the end-to-end creative operations model for the Brand organization, from intake through launch. Define briefing, resourcing, prioritization, and delivery processes while aligning Creative and Marketing leadership across campaigns, content, events, video, and always-on production. Forecast capacity and manage internal, freelance, and agency support, optimizing Asana workflows and scalable playbooks. Oversee creative budgets and vendor stewardship in partnership with Finance to ensure rigor, visibility, and sustainable execution.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own and evolve the end-to-end creative operations model for the Brand team from intake through launch
  • •Continuously improve intake, briefing, resourcing, prioritization, and delivery processes, driving cross-marketing alignment
  • •Forecast workload, capacity, and resourcing needs; balance internal teams, freelance support, and agency partners
  • •Optimize Asana workflows, templates, SLAs, reporting, and build scalable operational playbooks for campaigns, events, video, and evergreen production
  • •Oversee creative budgets and vendor spend, lead agency onboarding/scoping/procurement, and partner with Finance and People on org health and long-term scale

Pay and Benefits

Salary: USD 116,000 - 183,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalLearning Budget

Key Requirements

  • •8–10+ years of experience in creative project management, creative operations, or production management
  • •Proven experience leading operations for in-house creative or brand teams
  • •Deep fluency in creative workflows across brand, campaigns, video, motion, and events
  • •Strong ability to design and scale systems and processes that improve intake, briefing, resourcing, prioritization, and delivery
  • •Trusted communicator who can influence without authority in fast-paced, high-growth environments
Experience:Creative project managementCreative operationsProduction management
Skills:CommunicationInfluencingSystems thinkingDiplomacyDecisiveness
Languages:English
Tech Stack:AsanaAI-assisted workflowsRSUs

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn