Lead - Solutions Engineer (Verticals)

Freshworks
New York
Workplace: RemoteFull timeUSD 143,565 - 177,345 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Presentation","Storytelling","Cross-functional collaboration","Communication","Prioritization"]

Serve as a dedicated pre-sales Solution Engineering partner to Freshworks’ SLED, Higher Education, and Manufacturing sales teams. Lead technical discovery, shape solution strategy with Account Executives, and deliver tailored demos that map Freshworks ITSM/ITAM/ITOM/ESM and AI-first capabilities to industry-specific workflows. Translate customer requirements into business and technical solutions, evangelize value to technical and executive audiences, and share vertical insights back with product and GTM teams.

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Freshworks
Freshworks
1 day ago

Lead - Solutions Engineer (Verticals)

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Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a dedicated pre-sales Solution Engineering partner to Freshworks’ SLED, Higher Education, and Manufacturing sales teams. Lead technical discovery, shape solution strategy with Account Executives, and deliver tailored demos that map Freshworks ITSM/ITAM/ITOM/ESM and AI-first capabilities to industry-specific workflows. Translate customer requirements into business and technical solutions, evangelize value to technical and executive audiences, and share vertical insights back with product and GTM teams.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner as a dedicated Solution Engineering resource for SLED, Higher Education, and Manufacturing sales teams, building industry understanding of needs and business challenges.
  • •Collaborate with customers to identify and address critical business, operational, and technology challenges.
  • •Work with Account Executives across the sales cycle on technical and business discovery and overall solution strategy.
  • •Translate customer requirements into defined business and technical solutions and build tailored product demonstrations aligned to industry workflows and priorities.
  • •Evangelize Freshworks ITSM/ITAM/ITOM/ESM and AI value to technical and executive audiences, and feed vertical insights and feedback back to Product, Marketing, Customer Success, and other teams.

Pay and Benefits

Salary: USD 143,565 - 177,345 annually

Key Requirements

  • •6–8 years of Solution Engineering, Sales Engineering, Solutions Consulting, or similar pre-sales experience.
  • •Experience supporting or selling SaaS solutions into SLED, Higher Education, and/or Manufacturing verticals.
  • •Strong understanding of how customer requirements, buying processes, and technology priorities vary by industry vertical.
  • •Strong preference for experience with ITSM, ITAM, ITOM, ESM, or related enterprise technology platforms.
  • •Excellent presentation and storytelling skills to communicate complex technical concepts and business value to diverse audiences.
Experience:6-8 yearsSaaS
Education:Bachelor's
Skills:PresentationStorytellingCross-functional collaborationCommunicationPrioritization
Languages:English
Tech Stack:SaaSITSMITAMITOMESMAI

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor