Solutions Architect (EST or PST)

Deepgram
United States
Workplace: RemoteFull timeUSD 140,000 - 200,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Communication","Problem-solving","Leadership"]

The role focuses on post-sales technical engagements as a solutions architect within an Applied Engineering team. You will own customer engagements, resolve complex technical issues, design improvements to support processes, build automated/self-service tools, analyze ticket patterns for product enhancements, and collaborate with product and engineering to influence roadmaps while occasionally assisting with pre-sales and implementation projects.

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FursaFursa
Deepgram
Deepgram
5 months ago

Solutions Architect (EST or PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

The role focuses on post-sales technical engagements as a solutions architect within an Applied Engineering team. You will own customer engagements, resolve complex technical issues, design improvements to support processes, build automated/self-service tools, analyze ticket patterns for product enhancements, and collaborate with product and engineering to influence roadmaps while occasionally assisting with pre-sales and implementation projects.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own complete post-sales customer engagements, providing direct technical guidance and solutions
  • •Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
  • •Design and implement systematic improvements to our support process and infrastructure
  • •Create automated solutions and self-service tools that address common customer challenges
  • •Analyze support ticket patterns to identify product improvement opportunities and preventative measures

Pay and Benefits

Salary: USD 140,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid ParentalPaid LeaveHome OfficeLearning Stipend

Key Requirements

  • •3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
  • •Strong software engineering background with professional development experience in at least one modern programming language (Python, JavaScript/TypeScript, Rust, C/C++, or similar)
  • •Experience developing automation solutions and improving technical processes
  • •Proven ability to troubleshoot complex technical issues in production environments
  • •Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Experience:3+ yearsVoice AIAPIsSaaS
Skills:CommunicationProblem-solvingLeadership
Languages:English
Tech Stack:PythonJavaScriptTypeScriptRustCC++DockerKubernetesAWSGCPAzureAPIs

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
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