3 months ago

Solutions Architect (EST or PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

The role focuses on post-sales technical engagements as a solutions architect within an Applied Engineering team. You will own customer engagements, resolve complex technical issues, design improvements to support processes, build automated/self-service tools, analyze ticket patterns for product enhancements, and collaborate with product and engineering to influence roadmaps while occasionally assisting with pre-sales and implementation projects.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own complete post-sales customer engagements, providing direct technical guidance and solutions
•Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
•Design and implement systematic improvements to our support process and infrastructure
•Create automated solutions and self-service tools that address common customer challenges
•Analyze support ticket patterns to identify product improvement opportunities and preventative measures

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kRemote WorkPaid ParentalPaid LeaveHome OfficeLearning Stipend

Key Requirements

•3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
•Strong software engineering background with professional development experience in at least one modern programming language (Python, JavaScript/TypeScript, Rust, C/C++, or similar)
•Experience developing automation solutions and improving technical processes
•Proven ability to troubleshoot complex technical issues in production environments
•Excellent written and verbal communication skills with the ability to explain technical concepts clearly

Experience:3+ yearsVoice AIAPIsSaaS

Skills:CommunicationProblem-solvingLeadership

Languages:English

Tech Stack:PythonJavaScriptTypeScriptRustCC++DockerKubernetesAWSGCPAzureAPIs

Company Brief

Deepgram

Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Deepgram

3 months ago

Solutions Architect (EST or PST)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own complete post-sales customer engagements, providing direct technical guidance and solutions
•Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
•Design and implement systematic improvements to our support process and infrastructure
•Create automated solutions and self-service tools that address common customer challenges
•Analyze support ticket patterns to identify product improvement opportunities and preventative measures

Pay and Benefits

Salary: USD 140,000 - 200,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kRemote WorkPaid ParentalPaid LeaveHome OfficeLearning Stipend

Key Requirements

•3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
•Strong software engineering background with professional development experience in at least one modern programming language (Python, JavaScript/TypeScript, Rust, C/C++, or similar)
•Experience developing automation solutions and improving technical processes
•Proven ability to troubleshoot complex technical issues in production environments
•Excellent written and verbal communication skills with the ability to explain technical concepts clearly

Experience:3+ yearsVoice AIAPIsSaaS

Skills:CommunicationProblem-solvingLeadership

Languages:English

Tech Stack:PythonJavaScriptTypeScriptRustCC++DockerKubernetesAWSGCPAzureAPIs

Company Brief

Deepgram

Industry: API Platforms

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 4.5

Website LinkedIn Glassdoor