Senior Tecsys Elite WMS

NTT
Bengaluru, Noida, Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Root-cause analysis","Stakeholder management"]

Provide advanced Level 3 support for Tecsys Elite WMS and Elite Distribution ERP, resolving complex production incidents across warehouse and distribution workflows. Triage high-priority cases, analyze logs and SQL/data, troubleshoot integration failures (APIs, EDI, SFTP/FTP, batch interfaces), and coordinate retries and recovery procedures. Own incident tracking and post-incident reviews, support controlled configuration changes and releases, and maintain runbooks to improve stability and reduce repeat issues.

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FursaFursa
NTT
NTT
1 month ago

Senior Tecsys Elite WMS

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Last checked: 13 hours agoStatus: Live

Job Summary

Provide advanced Level 3 support for Tecsys Elite WMS and Elite Distribution ERP, resolving complex production incidents across warehouse and distribution workflows. Triage high-priority cases, analyze logs and SQL/data, troubleshoot integration failures (APIs, EDI, SFTP/FTP, batch interfaces), and coordinate retries and recovery procedures. Own incident tracking and post-incident reviews, support controlled configuration changes and releases, and maintain runbooks to improve stability and reduce repeat issues.
Location: Bengaluru, Noida, Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot complex Tecsys WMS and Distribution ERP issues across receiving, putaway, replenishment, picking, packing, shipping, inventory, returns, and distribution processes.
  • •Investigate transaction failures, inventory discrepancies, stuck orders, RF/device issues, label-printing issues, and user-reported errors.
  • •Analyze logs and operational workflows; coordinate with Tecsys/platform teams for restricted SaaS/cloud diagnostics.
  • •Coordinate incident triage, impact assessment, stakeholder communication, escalation, resolution tracking, and post-incident review.
  • •Support integrations and recoveries for failed/partially processed transactions, including approved retry/replay/reprocessing and controlled configuration changes/releases.

Key Requirements

  • •7+ years supporting warehouse, distribution, ERP, or supply-chain applications.
  • •4+ years hands-on Tecsys Elite experience, or comparable enterprise WMS/Distribution ERP support with rapid ramp-up on Tecsys.
  • •Strong troubleshooting across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
  • •Working knowledge of integrations including APIs/web services, SFTP/FTP, EDI, and batch/file-based interfaces with monitoring.
  • •Experience with incident, problem, change, release management, and vendor support escalation (including defect analysis and patch validation).
Experience:7+ yearsWarehouse operationsDistributionERPSupply chainWMS3PLRetail e-commerceHigh-volume logistics
Skills:CommunicationRoot-cause analysisStakeholder management
Tech Stack:Tecsys Elite WMSElite Distribution ERPERPSQLOracleLinux/UnixWindows serversAPIsWeb servicesEDISFTPFTPManaged file transferBatch jobsFile-based interfacesServiceNowJiraAutomationWCSRF

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn