Zello

1 month ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead an AI-native Customer Success function to drive multi-year, expanding partnerships for enterprise accounts. Own renewals, expansions, and at-risk motions while scaling a team of 5–6+ CSMs, designing AI-driven workflows, and building health/forecasting systems to deliver a 90-day view for leadership. Based in Austin, with hybrid flexibility and a focus on cross-functional collaboration.

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the NRR number end-to-end across renewals, expansion, and at-risk save motions.
•Lead and develop a team of 5–6+ CSMs and Account Managers, with active player-coach involvement in the largest strategic accounts.
•Design and implement AI-driven workflows that reshape how CS operates — not just bolt AI onto existing process.
•Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling.
•Build the customer health and forecasting systems that give leadership a 90-day forward view of renewal risk.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceSabbatical

Key Requirements

•Own a multi-million-dollar renewal and expansion number and manage forecasting, churn signals, and expansion motion with detail.

Experience:SaaSEnterprise softwareCustomer success

Skills:LeadershipCommunicationStrategic thinkingProblem-solving

Tech Stack:AIData stackCRM

Company Brief

Zello

Provides a push-to-talk (PTT) voice messaging platform and real-time communication apps for frontline teams and communities, enabling instant voice communication over cellular and Wi-Fi networks.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Austin, United States

Founded: 2007

Website LinkedIn

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Zello

1 month ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Own the NRR number end-to-end across renewals, expansion, and at-risk save motions.
•Lead and develop a team of 5–6+ CSMs and Account Managers, with active player-coach involvement in the largest strategic accounts.
•Design and implement AI-driven workflows that reshape how CS operates — not just bolt AI onto existing process.
•Partner closely with Sales on expansion deals, Product on feedback loops, and Marketing on customer storytelling.
•Build the customer health and forecasting systems that give leadership a 90-day forward view of renewal risk.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceSabbatical

Key Requirements

•Own a multi-million-dollar renewal and expansion number and manage forecasting, churn signals, and expansion motion with detail.

Experience:SaaSEnterprise softwareCustomer success

Skills:LeadershipCommunicationStrategic thinkingProblem-solving

Tech Stack:AIData stackCRM

Company Brief

Zello

Provides a push-to-talk (PTT) voice messaging platform and real-time communication apps for frontline teams and communities, enabling instant voice communication over cellular and Wi-Fi networks.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: Austin, United States

Founded: 2007

Website LinkedIn