Technical Specialist, MXO Merchant Onboarding & Activations

DoorDash US
United States
Workplace: HybridFull timeUSD 23,200,000+Function: Customer Success & Account ManagementSkills: ["Process improvement","Independent work","Problem-solving","Time management","Stakeholder support"]

Join the Drive Activations team within the MXO org to support onboarding, correction, and backend operations for Drive merchant partnerships. You’ll handle merchant setup when direct integration isn’t possible, process contracts and partnerships, and grant portal access in bulk. As a Salesforce- and SQL-based subject matter expert, you’ll manage assigned projects, improve workflows, report performance against SLAs and KPIs, and provide peer escalation support from DoorDash’s Tempe office.

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FursaFursa
DoorDash US
DoorDash US
2 days ago

Technical Specialist, MXO Merchant Onboarding & Activations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Join the Drive Activations team within the MXO org to support onboarding, correction, and backend operations for Drive merchant partnerships. You’ll handle merchant setup when direct integration isn’t possible, process contracts and partnerships, and grant portal access in bulk. As a Salesforce- and SQL-based subject matter expert, you’ll manage assigned projects, improve workflows, report performance against SLAs and KPIs, and provide peer escalation support from DoorDash’s Tempe office.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Support Drive partnership activations by onboarding Drive merchants that can’t be onboarded via direct integration.
  • •Process contracts/partnerships and bulk grant portal access to Drive merchants.
  • •Provide backend support (not customer facing) to internal teams using Salesforce and internal tools.
  • •Own assigned projects and adjust to meet service level agreements (SLAs).
  • •Act as a subject matter expert and improve existing processes and workflows, reporting performance against KPIs.

Pay and Benefits

Salary: USD 23,200,000
Perks:Health InsuranceWellness StipendPaid Parental

Key Requirements

  • •Proficient understanding of Salesforce, Google Sheets, and SQL.
  • •Previous experience in operations, customer service, or a related field.
  • •Ability to complete work independently while delivering high-quality results.
  • •Strong project management to manage multiple deadlines and shifting priorities.
  • •Mindset for process improvement and improving service quality.
Experience:OperationsCustomer serviceProcess improvement
Skills:Process improvementIndependent workProblem-solvingTime managementStakeholder support
Languages:English
Tech Stack:SalesforceGoogle SheetsSQL

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn