Customer Service Specialist

Baker Hughes
Luanda
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer relationship skills","Teamwork","Problem-solving","Ability to manage multiple priorities"]

Support customer orders and billing across the order-to-cash lifecycle, ensuring accurate data entry, timely order execution, and reliable customer service. Coordinate with internal stakeholders and customers to resolve inquiries, monitor order status, and manage invoice preparation and documentation. Contribute to collections and account reconciliations, prepare monthly/quarterly financial reports, and help improve processes to enhance customer experience.

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Baker Hughes
Baker Hughes
1 month ago

Customer Service Specialist

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Last checked: 14 hours agoStatus: Live

Job Summary

Support customer orders and billing across the order-to-cash lifecycle, ensuring accurate data entry, timely order execution, and reliable customer service. Coordinate with internal stakeholders and customers to resolve inquiries, monitor order status, and manage invoice preparation and documentation. Contribute to collections and account reconciliations, prepare monthly/quarterly financial reports, and help improve processes to enhance customer experience.
Location: Luanda
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive, review, and enter billing and order data in SAP.
  • •Manage customer orders through the order-to-cash process, ensuring accurate and timely execution.
  • •Provide internal and external customer support for billing, order management, and customer inquiries.
  • •Monitor order status and coordinate with Supply Chain, Operations, and Inventory to meet customer requirements.
  • •Support collections activities and reconciliations, including monthly and quarterly financial reporting for internal auditing.

Key Requirements

  • •Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
  • •Fluent in both Portuguese and English (verbal and written).
  • •1+ year of experience (preferred) in Billing, Accounts Receivable (AR), Order Management, and/or Customer Service.
  • •Ability to perform monthly and quarterly Accounts Receivable reconciliations.
  • •Proficiency with Microsoft Office (particularly Excel) and experience with SAP or similar ERP systems (preferred).
Experience:BillingAccounts receivableOrder managementCustomer service
Education:Bachelor's in Economics, Finance, Business Administration (or related field)
Skills:CommunicationCustomer relationship skillsTeamworkProblem-solvingAbility to manage multiple priorities
Languages:PortugueseEnglish
Tech Stack:SAPMicrosoft OfficeExcel1CAribaESFTax portalERP systems

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn