Manager Operations (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Full timeFunction: Government & Public AdministrationExperience: 3-5 yearsSkills: ["Leadership","Organization","Planning","Capacity planning","Relationship building"]

Lead and manage a team delivering securities services in issuer services operations, ensuring timeliness, quality, and KPI/SLA performance. Drive continuous process improvement, cost/resource management, and strong internal control to minimize operational risk and regulatory breaches. Monitor service quality, resolve escalations, maintain governance and management information reporting, and coordinate business continuity and recovery measures across ISV operations.

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FursaFursa
HSBC
HSBC
1 day ago

Manager Operations (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead and manage a team delivering securities services in issuer services operations, ensuring timeliness, quality, and KPI/SLA performance. Drive continuous process improvement, cost/resource management, and strong internal control to minimize operational risk and regulatory breaches. Monitor service quality, resolve escalations, maintain governance and management information reporting, and coordinate business continuity and recovery measures across ISV operations.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Lead and manage the team to deliver service delivery per agreed PLA on timeliness and quality, minimizing risk and maximizing profit through effective cost/resource management.
  • •Continuously review and improve processes and procedures, communicate changes, and implement initiatives to increase customer and business partner satisfaction.
  • •Check internal/external audits and implement controls to maintain quality, productivity, and compliance with internal control, regulatory, and audit points.
  • •Monitor service quality and KPIs/SLAs, proactively identify and resolve or escalate problem situations to prevent recurrence.
  • •Oversee operational effectiveness: management information completion, operational risk monitoring, capacity planning, reconciliation support, and coordination of recovery measures.

Key Requirements

  • •3–5+ years’ experience in a management position with exposure to appraisals, counseling, team building, and staff development.
  • •Experience in a processing environment.
  • •Strong leadership with a track record of achieving objectives and developing individuals.
  • •Strong organization and planning skills, including capacity management and management information (MI) reporting.
  • •Ability to build and maintain relationships with business units.
Experience:3-5 years
Skills:LeadershipOrganizationPlanningCapacity planningRelationship building

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn