Content Strategist

Match Group
Dublin
Workplace: HybridFull timeFunction: Content & Editorial (Writing/Editing)Experience: 4+ yearsSkills: ["Attention to detail","Problem-solving","Stakeholder management","Interpersonal influence","Editing","Communication"]

Own the end-to-end help center and support content experience for millions of Match Group users. Set the roadmap, voice, editorial standards, and success measures, then hands-on write, edit, and publish content for launches and policy updates. Use help center performance data to expand self-service, reduce ticket volume, and improve discovery, quality, and deflection through audits, taxonomies, and measurable outcomes.

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Match Group
Match Group
2 days ago

Content Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own the end-to-end help center and support content experience for millions of Match Group users. Set the roadmap, voice, editorial standards, and success measures, then hands-on write, edit, and publish content for launches and policy updates. Use help center performance data to expand self-service, reduce ticket volume, and improve discovery, quality, and deflection through audits, taxonomies, and measurable outcomes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end help center and support content experience, from help articles to real-time support during policy changes and launches.
  • •Balance content roadmap and standards (voice/tone, editorial standards, success metrics) with hands-on writing, editing, and publishing.
  • •Analyze help center metrics (traffic, search terms, deflection rate, CSAT) to prioritize the content roadmap and identify self-service opportunities.
  • •Write and publish content updates for product launches, policy changes, and workflow changes, ensuring accuracy and consistency.
  • •Set standards for content writing, categorization, and publication (style guide, taxonomy, review process) and run audits to remove outdated or inconsistent content.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceClasspass

Key Requirements

  • •4+ years of experience in content strategy, knowledge management, or UX writing, ideally in support, trust & safety, or operations.
  • •Excellent verbal and written communication with strong attention to detail and an editorial eye for writing and editing.
  • •Hands-on fluency with support-operation systems, including content management and ticketing platforms such as Zendesk (or equivalent) plus website and product analytics.
  • •Experience running structured content audits, including scoring and prioritizing content quality.
  • •Ability to translate ambiguous business and regulatory challenges into structured, actionable plans while influencing cross-functional stakeholders.
Experience:4+ years
Skills:Attention to detailProblem-solvingStakeholder managementInterpersonal influenceEditingCommunication
Tech Stack:ZendeskContent managementTicketing platformsWebsite analyticsProduct analytics

Company Brief

Match Group
Operates a portfolio of consumer dating products and services, including Tinder, Match.com, PlentyOfFish, and Hinge, connecting millions of users globally through mobile and web platforms.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dallas, United States
Founded: 1995
Glassdoor
Glassdoor: 3.8
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