Operations - Business Process Owner Intern

USAA
San Antonio
Workplace: OnsiteInternshipUSD 24 - 26 hourlyFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Continuous improvement","Research","Problem resolution","Documentation review","Collaboration"]

Support USAA’s Life organization by learning from experienced professionals and helping optimize business processes for clients. Work with Claims Operations or Specialized Member Services teams under direct supervision, following risk and compliance procedures while performing routine assignments and problem resolution. Assist with digitization of documents, cycle-time improvements, researching process issues, and using AI to review and confirm documentation, contributing to continuous process improvement efforts.

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FursaFursa
USAA
USAA
1 day ago

Operations - Business Process Owner Intern

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support USAA’s Life organization by learning from experienced professionals and helping optimize business processes for clients. Work with Claims Operations or Specialized Member Services teams under direct supervision, following risk and compliance procedures while performing routine assignments and problem resolution. Assist with digitization of documents, cycle-time improvements, researching process issues, and using AI to review and confirm documentation, contributing to continuous process improvement efforts.
Location: San Antonio
Workplace: Onsite
Employment Type: Internship
Job Function: Communications, PR & Community
Seniority: Intern level

Key Responsibilities

  • •Under direct supervision, follow risk and compliance procedures and support routine work assignments for team members.
  • •Assist with digitization of forms and documents.
  • •Help facilitate improvements in cycle times and manage defined business processes through a structured approach.
  • •Leverage AI to review and confirm documentation and support issues and process activities through research.
  • •Stay current with emerging technologies and contribute to continuous process improvement efforts by monitoring process health.

Pay and Benefits

Salary: USD 24 - 26 hourly
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendLearning Budget

Key Requirements

  • •Pursuing a bachelor’s degree or higher from an accredited college or university, with graduation after the internship’s final day.
  • •Graduation date cannot be prior to August 13, 2027; graduation between August 2027 and June 2028 is required.
  • •Pursuing a bachelor’s degree or higher in Business, Business Communications, Process Engineering, MBA, or similar fields.
  • •Knowledge of Lean / Six Sigma.
  • •Experience in financial services and/or knowledge of life insurance and annuities.
Experience:Financial servicesLife insuranceAnnuities
Education:Bachelor's in Business, Business Communications, Process Engineering, MBA (or similar fields)
Skills:Continuous improvementResearchProblem resolutionDocumentation reviewCollaboration
Tech Stack:AILeanSix Sigma

Eligibility

Visa:H1BTNSTEM OPT
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn