Senior Customer Experience Specialist (English & Polish) (m/f/d)

Honeywell
Poland
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer orientation","Excellent communication","Relationship building","Teamwork","Solution-oriented"]

Own customer order-to-cash (OtC) operations for assigned customers, handling order validation, booking, changes, scheduling, and backlog management. Serve as the interface between customer Integrated Supply Chain, Logistics, Transportation, Finance, and Sales to remove processing roadblocks, manage disputes/claims, and provide proactive status updates. Use CRM/ERP tools to maintain accurate customer data and reporting, support revenue maximization activities, and contribute to process improvement and automation initiatives.

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FursaFursa
Honeywell
Honeywell
4 days ago

Senior Customer Experience Specialist (English & Polish) (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own customer order-to-cash (OtC) operations for assigned customers, handling order validation, booking, changes, scheduling, and backlog management. Serve as the interface between customer Integrated Supply Chain, Logistics, Transportation, Finance, and Sales to remove processing roadblocks, manage disputes/claims, and provide proactive status updates. Use CRM/ERP tools to maintain accurate customer data and reporting, support revenue maximization activities, and contribute to process improvement and automation initiatives.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Gather and respond to customer queries on product availability, stock levels, lead times, and pricing within confidentiality constraints.
  • •Perform system updates and order entry/validation for customer purchase orders, including customer amendments (ship-to, bill-to, payer, direct/indirect).
  • •Manage and remove roadblocks to order processing (e.g., price discrepancies, credit holds, material exclusions) and communicate delays/status proactively.
  • •Handle order scheduling and backlog management, including system updates for past due, blocked, incomplete orders and invoices.
  • •Support disputes regarding returns, short shipments, financial claims (including corrections to disputed invoices), and revenue maximization requests.

Pay and Benefits

Perks:Health InsuranceLife InsuranceGym Membership

Key Requirements

  • •High School Diploma required.
  • •Business fluent in written and spoken English (plus additional European languages based on market destination).
  • •2+ years Customer Support and/or equivalent in supply chain, order management, or Order-to-Cash (OtC) experience.
  • •Knowledge/experience with CRM and/or SAP, and understanding CRM/ERP business processes.
  • •Intermediate MS Office skills (Excel, Word, Outlook, PowerPoint).
Experience:2+ yearsCustomer supportSupply chainOrder managementOrder-to-cash (OtC)
Education:High School
Skills:Customer orientationExcellent communicationRelationship buildingTeamworkSolution-oriented
Languages:EnglishPolish
Tech Stack:SAPSalesforceInContactMS OfficeExcelWordOutlookPowerPointSharePointCRMERPVATBillingProformaIncoterms

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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