AI Support Engineer, Government - Washington, D.C.

OpenAI
Washington
Workplace: HybridFull timeUSD 180,000 - 260,000 annuallyFunction: Government & Public AdministrationExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Critical thinking","Team collaboration","Customer relationship management"]

OpenAI is building its first post-AGI support team. This role focuses on troubleshooting complex issues for public sector customers, partnering with cross-functional teams, and scaling internal tooling and processes to deliver industry-leading response times and elevated customer experiences in a hybrid work setting.

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FursaFursa
OpenAI
OpenAI
4 months ago

AI Support Engineer, Government - Washington, D.C.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

OpenAI is building its first post-AGI support team. This role focuses on troubleshooting complex issues for public sector customers, partnering with cross-functional teams, and scaling internal tooling and processes to deliver industry-leading response times and elevated customer experiences in a hybrid work setting.
Location: Washington
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Sr. Manager level

Key Responsibilities

  • •Support public sector customers, including U.S. Government agencies and teams under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
  • •Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
  • •Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer.
  • •Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues.
  • •Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.

Pay and Benefits

Salary: USD 180,000 - 260,000 annually
Equity and Bonus:Equity
Perks:Relocation

Key Requirements

  • •8+ years of experience in user operations, technical support, or support engineering roles (ideally within tech startups or fast-paced environments).
  • •Familiar with using emerging technologies (Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automation and integration.
  • •Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • •Strong problem-solving, critical thinking, and communication skills; ability to work in ambiguity and manage multiple projects with ownership.
  • •Bachelor’s degree in Computer Science, Computer Engineering, or equivalent practical experience (preferred).
Experience:8+ yearsAISaaSGovernmentOpenAITech startups
Education:Bachelor's
Skills:CommunicationProblem-solvingCritical thinkingTeam collaborationCustomer relationship management
Languages:English
Tech Stack:PythonCodexChatGPTOpenAI APISlack

Eligibility

Nationality:US National
Visa:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

OpenAI
Develops and deploys advanced generative AI models (including ChatGPT and DALL·E) and AI infrastructure, providing APIs and consumer products to accelerate safe AGI for broad benefit.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor