INFO TECHNOLOGY SR. ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 support for healthcare systems, working under senior guidance to resolve day-to-day operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Use ITIL concepts (Incident, Request, Problem, Change, Release) to manage issues and collaborate with physicians, nurses, technicians, and administrative staff. Assist with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management.

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FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY SR. ASSOCIATE

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide L1/L2 support for healthcare systems, working under senior guidance to resolve day-to-day operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Use ITIL concepts (Incident, Request, Problem, Change, Release) to manage issues and collaborate with physicians, nurses, technicians, and administrative staff. Assist with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
  • •Support ITIL-based processes including Incident, Request, Problem, Change, and Release Management.
  • •Assist with application testing, upgrades, and patch validation.
  • •Create and maintain documentation, SOPs, and other knowledge management materials.

Key Requirements

  • •Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
  • •Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
  • •Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Basic knowledge of ITIL concepts (Incident, Request, Problem, Change, and Release Management).
Experience:HealthcareHealthcare operations
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn