Function Health

4 months ago

Operations Associate, Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

A backend-operations role within a healthcare-focused company, coordinating end-to-end member experiences in a fully remote setting. You’ll drive process improvement, automation, and seamless cross-functional handoffs between clinical teams, imaging sites, and members, while serving as the main point of contact throughout the member journey and contributing to product development via frontline insights.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Execute and manage all backend operational tasks required to move members through the Ezra process efficiently.
•Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
•Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team.
•Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
•Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:EquityHealth InsuranceDentalVisionRemote WorkPaid Leave

Key Requirements

•1-5 years in a customer service and operations role.
•Bachelor’s or Higher.
•Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
•Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.
•Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.

Experience:1-5 yearsHealthcare

Education:Bachelor's

Skills:CommunicationEmpathyOrganizationProblem-solvingProcess improvement

Company Brief

Function Health

Function Health develops digital health solutions to support chronic disease management, delivering personalized care pathways, remote monitoring, and patient engagement tools to improve outcomes and reduce healthcare costs for people with long-term conditions.

Industry: HealthTech

Website

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Function Health

4 months ago

Operations Associate, Care Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Execute and manage all backend operational tasks required to move members through the Ezra process efficiently.
•Partner with sites to ensure members are scheduled, paperwork is ready, and radiology reports and images are retrieved promptly when they are ready.
•Thoroughly understand and apply Ezra's standard operating procedures to ensure high-quality service delivery and document best practices for consistent execution across the team.
•Continuously seek ways to eliminate manual tasks and improve operational efficiency and member satisfaction.
•Serve as the main point of contact for Ezra members should they have any difficulties throughout the member journey.

Pay and Benefits

Salary: USD 65,000 - 95,000 annually

Perks:EquityHealth InsuranceDentalVisionRemote WorkPaid Leave

Key Requirements

•1-5 years in a customer service and operations role.
•Bachelor’s or Higher.
•Operational Excellence: Strong process management and execution skills with proven ability to handle complex, multi-step workflows efficiently and accurately.
•Service Excellence: Excellent customer service and communication skills. Proven ability to build and maintain strong customer relationships.
•Exceptional Interpersonal Skills: Highly empathetic and able to understand and respond to the needs of customers. Resourceful and proactive in addressing customer needs and operational challenges.

Experience:1-5 yearsHealthcare

Education:Bachelor's

Skills:CommunicationEmpathyOrganizationProblem-solvingProcess improvement

Company Brief

Function Health

Industry: HealthTech

Website