Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivation","Safety focus","Attention to detail","Physical stamina"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a positive, customer-facing experience throughout the delivery process. You’ll load and unload vehicles, inspect equipment for safety, complete customer paperwork, and add detailed notes in the customer tracking system. Drive safely while maintaining a clean record and be available for rotating days off with evening shift hours.

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FursaFursa
Carvana
Carvana
8 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a positive, customer-facing experience throughout the delivery process. You’ll load and unload vehicles, inspect equipment for safety, complete customer paperwork, and add detailed notes in the customer tracking system. Drive safely while maintaining a clean record and be available for rotating days off with evening shift hours.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles and regularly inspect the car hauler to ensure safe operation.
  • •Complete customer paperwork and record thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLearning BudgetEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Ability to perform physically demanding tasks including loading/unloading vehicles and detailing vehicles in indoor/outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Must pass a drug test, obtain a DOT Medical Card, and be able to satisfy state-specific DMV/title and registration access requirements.
Experience:2+ years
Skills:Customer serviceSelf-motivationSafety focusAttention to detailPhysical stamina
Licenses:Valid driver’s licenseNotaryChauffeur’s licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn