Edge Community Senior Account Manager - New Cairo

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Manage day-to-day operations and customer experience for Edge Innovation Center in New Cairo, ensuring smooth service delivery, workspace readiness, and sustained occupancy. Own member and visitor satisfaction by managing relationships, handling escalations, and delivering an exceptional customer journey. Drive revenue and profitability targets, coach and develop branch employees, maintain budget/cost efficiency, and coordinate across facilities, IT, housekeeping, security, and vendors. Monitor KPIs, feedback, and market trends to improve performance.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Oversee day-to-day center operations to ensure smooth service delivery, compliance, and uninterrupted business continuity.
•Drive revenue, occupancy, and profitability targets through hospitable workspace services.
•Maintain high customer satisfaction and retention by managing relationships, resolving escalations, and delivering a great member experience.
•Manage, coach, and develop branch employees to foster a customer-centric, performance-driven culture aligned with Raya values.
•Monitor expenses and budgets, coordinate with internal teams and vendors, and analyze KPIs, feedback, and market trends to improve results.

Key Requirements

•Manage day-to-day center operations while ensuring compliance with company standards and business continuity.
•Sustain branch revenue, occupancy, and profitability targets through high-quality workspace services.
•Build and maintain strong client relationships, proactively resolve escalations, and deliver an exceptional member experience.
•Manage, coach, and develop branch employees with a customer-centric, performance-driven culture aligned with Raya values.
•Coordinate with facility management, IT, housekeeping, security, and vendors, and ensure health & safety compliance.

Experience:5-7 yearsWorkspace managementCustomer servicePeople management

Education:Bachelor's

Skills:Result orientationAdvanced hospitalityPeople managementCustomer-centric mindsetProblem resolution

Tech Stack:Microsoft OfficeExcelPowerPointOutlookCRMBooking systems

Eligibility

Nationality:Egypt National

Company Brief

Raya Holding

Website

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Raya Holding

1 month ago

Edge Community Senior Account Manager - New Cairo

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Oversee day-to-day center operations to ensure smooth service delivery, compliance, and uninterrupted business continuity.
•Drive revenue, occupancy, and profitability targets through hospitable workspace services.
•Maintain high customer satisfaction and retention by managing relationships, resolving escalations, and delivering a great member experience.
•Manage, coach, and develop branch employees to foster a customer-centric, performance-driven culture aligned with Raya values.
•Monitor expenses and budgets, coordinate with internal teams and vendors, and analyze KPIs, feedback, and market trends to improve results.

Key Requirements

•Manage day-to-day center operations while ensuring compliance with company standards and business continuity.
•Sustain branch revenue, occupancy, and profitability targets through high-quality workspace services.
•Build and maintain strong client relationships, proactively resolve escalations, and deliver an exceptional member experience.
•Manage, coach, and develop branch employees with a customer-centric, performance-driven culture aligned with Raya values.
•Coordinate with facility management, IT, housekeeping, security, and vendors, and ensure health & safety compliance.

Experience:5-7 yearsWorkspace managementCustomer servicePeople management

Education:Bachelor's

Skills:Result orientationAdvanced hospitalityPeople managementCustomer-centric mindsetProblem resolution

Tech Stack:Microsoft OfficeExcelPowerPointOutlookCRMBooking systems

Eligibility

Nationality:Egypt National

Company Brief

Raya Holding

Website