Edge Community Senior Account Manager - New Cairo

Raya Holding
Cairo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsEducation: bachelorsSkills: ["Result orientation","Advanced hospitality","People management","Customer-centric mindset","Problem resolution"]

Manage day-to-day operations and customer experience for Edge Innovation Center in New Cairo, ensuring smooth service delivery, workspace readiness, and sustained occupancy. Own member and visitor satisfaction by managing relationships, handling escalations, and delivering an exceptional customer journey. Drive revenue and profitability targets, coach and develop branch employees, maintain budget/cost efficiency, and coordinate across facilities, IT, housekeeping, security, and vendors. Monitor KPIs, feedback, and market trends to improve performance.

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FursaFursa
Raya Holding
Raya Holding
3 months ago

Edge Community Senior Account Manager - New Cairo

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Last checked: 29 minutes agoStatus: Live

Job Summary

Manage day-to-day operations and customer experience for Edge Innovation Center in New Cairo, ensuring smooth service delivery, workspace readiness, and sustained occupancy. Own member and visitor satisfaction by managing relationships, handling escalations, and delivering an exceptional customer journey. Drive revenue and profitability targets, coach and develop branch employees, maintain budget/cost efficiency, and coordinate across facilities, IT, housekeeping, security, and vendors. Monitor KPIs, feedback, and market trends to improve performance.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Oversee day-to-day center operations to ensure smooth service delivery, compliance, and uninterrupted business continuity.
  • •Drive revenue, occupancy, and profitability targets through hospitable workspace services.
  • •Maintain high customer satisfaction and retention by managing relationships, resolving escalations, and delivering a great member experience.
  • •Manage, coach, and develop branch employees to foster a customer-centric, performance-driven culture aligned with Raya values.
  • •Monitor expenses and budgets, coordinate with internal teams and vendors, and analyze KPIs, feedback, and market trends to improve results.

Key Requirements

  • •Manage day-to-day center operations while ensuring compliance with company standards and business continuity.
  • •Sustain branch revenue, occupancy, and profitability targets through high-quality workspace services.
  • •Build and maintain strong client relationships, proactively resolve escalations, and deliver an exceptional member experience.
  • •Manage, coach, and develop branch employees with a customer-centric, performance-driven culture aligned with Raya values.
  • •Coordinate with facility management, IT, housekeeping, security, and vendors, and ensure health & safety compliance.
Experience:5-7 yearsWorkspace managementCustomer servicePeople management
Education:Bachelor's
Skills:Result orientationAdvanced hospitalityPeople managementCustomer-centric mindsetProblem resolution
Tech Stack:Microsoft OfficeExcelPowerPointOutlookCRMBooking systems

Eligibility

Nationality:Egypt National

Company Brief

Raya Holding
Egyptian diversified holding company with businesses across IT services, contact centers, consumer electronics, logistics, and financial services. Operates through multiple subsidiaries serving enterprise, government, and consumer customers across the Middle East and Africa.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cairo, Egypt
Founded: 1999
WebsiteLinkedIn