IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

HSBC
Krakow
Workplace: HybridFull timePLN 15,109 - 22,658 monthlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Negotiation","Leadership","Communication","Risk management","Independent work","Adaptability","Collaboration","Proactive mindset"]

Own end-to-end delivery, support, performance, and continual improvement for IT applications, services, and infrastructure supporting the business. Ensure services follow ITIL service lifecycle practices and maintain governance and compliance with IT controls, including access, change, vulnerability, patching, logging, and backup/disaster recovery. Coordinate control delivery, act as escalation contact for stakeholders, and drive resilience through major incident, change readiness, and DR testing.

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FursaFursa
HSBC
HSBC
5 hours ago

IT Service Owner (Kraków, PODLASKIE, PL, 30-347)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end delivery, support, performance, and continual improvement for IT applications, services, and infrastructure supporting the business. Ensure services follow ITIL service lifecycle practices and maintain governance and compliance with IT controls, including access, change, vulnerability, patching, logging, and backup/disaster recovery. Coordinate control delivery, act as escalation contact for stakeholders, and drive resilience through major incident, change readiness, and DR testing.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own the end-to-end delivery, support, performance, and continual improvement of assigned applications, services, and infrastructure.
  • •Ensure services operate in line with ITIL service lifecycle practices from strategy through continual service improvement.
  • •Maintain governance and compliance with IT controls, FIM requirements, and relevant technology processes.
  • •Plan proactively for service needs, including technology refreshes, capacity upgrades, vulnerability management, and demand changes.
  • •Serve as main contact and escalation point for stakeholders and technology teams, including audit and risk readiness and service resilience activities.

Pay and Benefits

Salary: PLN 15,109 - 22,658 monthly
Perks:Health InsuranceFamily FriendlyPensionLife InsuranceMultisport CardPrivate MedicalHome OfficeCafeteriaEmployee AssistancePpkFlexible HoursFree ParkingLearning Budget

Key Requirements

  • •At least five years of experience in IT Service Management, infrastructure or software support, or project management.
  • •Strong knowledge of ITIL methodologies, particularly Service Level Management, Service Continuity, Information Security Management, and Change Management.
  • •A good understanding of IT infrastructure, architecture, risk management, and issue management.
  • •Demonstrable experience managing IT controls such as access, change, vulnerability and patching, logging, backup, and disaster recovery, supported by KPI reporting.
  • •Excellent stakeholder management skills, including negotiation, leading discussions, and presenting to senior leadership.
Experience:IT service managementInfrastructure supportSoftware supportIT controlsCompliance
Skills:Stakeholder managementNegotiationLeadershipCommunicationRisk managementIndependent workAdaptabilityCollaborationProactive mindset
Languages:English
Tech Stack:ITILService Level ManagementService ContinuityInformation Security ManagementChange ManagementWindowsLinuxOracleDisaster recoveryBackupVulnerability managementPatching

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn