Senior/Strategic Digital Analytics Consultant - Spain

Quantum Metric
Madrid
Workplace: RemoteFull timeEUR 65,000 - 115,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Executive communication","Mentorship","Proactive problem-solving","Workshop facilitation","Collaboration"]

Serve as a strategic advisor and domain leader for Quantum Metric’s most complex enterprise accounts. Lead customer activation and operationalization by aligning senior stakeholders, translating deep quantitative insights into executive-level business outcomes, and shaping productized consulting services. Drive AI-enabled analytical workflows and scalable engagement frameworks across key domains such as site observability and omnichannel optimization, while mentoring consultants and helping secure renewals through proactive risk remediation.

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Quantum Metric
Quantum Metric
1 day ago

Senior/Strategic Digital Analytics Consultant - Spain

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Job Summary

Serve as a strategic advisor and domain leader for Quantum Metric’s most complex enterprise accounts. Lead customer activation and operationalization by aligning senior stakeholders, translating deep quantitative insights into executive-level business outcomes, and shaping productized consulting services. Drive AI-enabled analytical workflows and scalable engagement frameworks across key domains such as site observability and omnichannel optimization, while mentoring consultants and helping secure renewals through proactive risk remediation.
Location: Madrid
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the premier strategic advisor for complex enterprise accounts, aligning macro digital strategies with measurable customer business outcomes to drive retention and renewal.
  • •Define and scale AI-powered analytical workflows by translating quantitative insights into repeatable, productized consulting service offerings.
  • •Lead domain-specific enterprise activations (e.g., site observability, technical performance) and embed engagements into critical operational workflows and digital decision-making.
  • •Synthesize deep quantitative data into omnichannel optimization and strategic roadmap guidance, establishing benchmarks for value realization across the practice.
  • •Mentor consultants, develop vertical playbooks, and proactively remediate high-stakes account risks in partnership with account owners to protect long-term account health.
Travel: Low travel

Pay and Benefits

Salary: EUR 65,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Home OfficeEquityPaid LeaveRemote WorkHealth InsuranceDental

Key Requirements

  • •8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field, transforming complex data into business outcomes.
  • •Deep expertise partnering with SRE, IT, and Engineering to monitor digital experience performance, client/API errors, and application stability (e.g., site observability).
  • •Experience using experience data to optimize omnichannel workflows, including call deflection and reducing Average Handle Time (AHT).
  • •Strong AI proficiency for streamlining processes and automating analytical workflows using tools like Claude Code and LLM prompts.
  • •Advanced SQL and data engineering ability to read/write and audit SQL queries and pipelines to ensure data integrity for quantitative analysis.
Experience:8+ years
Skills:Executive communicationMentorshipProactive problem-solvingWorkshop facilitationCollaboration
Tech Stack:SQLClaude CodeLLM promptsAI CLI toolsSalesforce

Company Brief

Quantum Metric
Provides a digital experience analytics platform that captures, analyzes, and visualizes customer interactions to help product, engineering, and design teams identify friction, prioritize improvements, and accelerate digital product outcomes.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Denver, United States
Founded: 2015
WebsiteLinkedIn