Policy Management Officer 1 (Cairo, EG)

Allianz
Cairo
Workplace: OnsiteFull timeFunction: Government Affairs & Public PolicySkills: ["Communication","Team player","Time management","Attention to detail","Initiative"]

Manage a portfolio of corporate client policies and ensure timely administration and renewal of contracts. Act as the main point of contact for assigned group schemes, sales managers, and brokers, handling requests via email within 24-hour SLA targets and processing 40+ emails per day. Follow procedures for anti-corruption, fraud, complaints handling, and data protection, aiming for first-time resolution while collaborating with internal and external stakeholders.

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FursaFursa
Allianz
Allianz
1 day ago

Policy Management Officer 1 (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage a portfolio of corporate client policies and ensure timely administration and renewal of contracts. Act as the main point of contact for assigned group schemes, sales managers, and brokers, handling requests via email within 24-hour SLA targets and processing 40+ emails per day. Follow procedures for anti-corruption, fraud, complaints handling, and data protection, aiming for first-time resolution while collaborating with internal and external stakeholders.
Location: Cairo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Government Affairs & Public Policy

Key Responsibilities

  • •Administer a portfolio of corporate client policies, including contract administration and renewal support.
  • •Respond to external and internal client requests via email within 24-hour SLA targets and process 40+ emails per day.
  • •Serve as the main point of contact for assigned group schemes, sales managers, and brokers.
  • •Follow department and company procedures for anti-corruption, fraud, complaints handling, and data protection.
  • •Work effectively with internal and external clients and aim for first-time resolution when communicating via email or phone.

Key Requirements

  • •Fluency in English is a must.
  • •Administrative experience in a customer-focused role.
  • •Strong knowledge of Microsoft Office (Word & Excel).
  • •Experience working in a pressurized environment with tight deadlines and strong time management.
  • •High attention to detail, strong verbal and written communication, and ability to prioritize workload.
Skills:CommunicationTeam playerTime managementAttention to detailInitiative
Languages:English
Tech Stack:Microsoft OfficeWordExcelEmailAIMachine learningData analyticsCloud-based tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn