Manager IV, Field Service Engineer (M4)

Applied Materials
Austin
Workplace: OnsiteFull timeUSD 112,000 - 154,000 annuallyFunction: Field Service, Maintenance & Skilled TradesSkills: ["Leadership","Communication","Problem-solving","Continuous improvement","Training"]

Lead regional field service operations for customer engineers, ensuring service agreement success, system performance, and guaranteed uptime. Forecast manpower, financial, and operational needs, manage start-ups and warranty costs, oversee local inventory and RMA procedures, and maintain DSO targets. Hire, train, and develop customer engineers while promoting safety practices and continuous improvement to reduce cycle time and drive technical performance.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

Manager IV, Field Service Engineer (M4)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead regional field service operations for customer engineers, ensuring service agreement success, system performance, and guaranteed uptime. Forecast manpower, financial, and operational needs, manage start-ups and warranty costs, oversee local inventory and RMA procedures, and maintain DSO targets. Hire, train, and develop customer engineers while promoting safety practices and continuous improvement to reduce cycle time and drive technical performance.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for service agreements and paid service activities.
  • •Identify and pursue service agreement business in conjunction with marketing and sales.
  • •Manage start-ups in terms of time and cost requirements, including system start-up and warranty cost under reserve.
  • •Manage local inventories and RMA procedures, and maintain DSO according to goal.
  • •Interview, hire, and train customer engineers as necessary; ensure customer satisfaction and appropriate safety practices.
Travel: Low travel

Pay and Benefits

Salary: USD 112,000 - 154,000 annually
Equity and Bonus:Equity

Key Requirements

Skills:LeadershipCommunicationProblem-solvingContinuous improvementTraining

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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