Service Consultant

CarMax
United States
Workplace: OnsiteFull timeUSD 10.77 - 16.5 hourlyFunction: Customer Support (Service Desk)Skills: ["Interpersonal communication","Active listening","Customer service","Attention to detail","Team collaboration"]

Serve as the trusted link between customers and CarMax technicians, guiding customers through the service and repair experience before, during, and after work is completed. You’ll welcome customers, document concerns, create repair orders, provide timely status updates, and explain recommended repairs clearly. Review completed work for accuracy, prepare invoices, process service payments and cash transactions, coordinate workflow, and follow EH&S requirements in a clean, fast-paced environment.

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CarMax
CarMax
2 months ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax technicians, guiding customers through the service and repair experience before, during, and after work is completed. You’ll welcome customers, document concerns, create repair orders, provide timely status updates, and explain recommended repairs clearly. Review completed work for accuracy, prepare invoices, process service payments and cash transactions, coordinate workflow, and follow EH&S requirements in a clean, fast-paced environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
  • •Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
  • •Consult with customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments and manage cash transactions responsibly while coordinating workflow efficiently and following EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 16.5 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening techniques.
  • •Ability to interpret and record data accurately using intermediate computer skills.
  • •Comfort working collaboratively across departments in a high-energy environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:Interpersonal communicationActive listeningCustomer serviceAttention to detailTeam collaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn