Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the trusted link between customers and CarMax technicians, guiding customers through the service and repair experience before, during, and after work is completed. You’ll welcome customers, document concerns, create repair orders, provide timely status updates, and explain recommended repairs clearly. Review completed work for accuracy, prepare invoices, process service payments and cash transactions, coordinate workflow, and follow EH&S requirements in a clean, fast-paced environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
•Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
•Consult with customers on recommended repairs and clearly explain service details.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments and manage cash transactions responsibly while coordinating workflow efficiently and following EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 16.5 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort working collaboratively across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Interpersonal communicationActive listeningCustomer serviceAttention to detailTeam collaboration

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Welcome and engage customers with professionalism and empathy to ensure a positive service experience from start to finish.
•Accurately document customer concerns, create detailed repair orders, and provide timely vehicle status updates.
•Consult with customers on recommended repairs and clearly explain service details.
•Review completed work for accuracy and prepare invoices for billing.
•Process service payments and manage cash transactions responsibly while coordinating workflow efficiently and following EH&S requirements.

Pay and Benefits

Salary: USD 10.77 - 16.5 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
•Proficiency in telephone etiquette and active listening techniques.
•Ability to interpret and record data accurately using intermediate computer skills.
•Comfort working collaboratively across departments in a high-energy environment.
•Flexibility to work varied shifts, including nights, weekends, and holidays.

Skills:Interpersonal communicationActive listeningCustomer serviceAttention to detailTeam collaboration

Company Brief

CarMax

Industry: Automotive

Website