Senior Customer Success Manager

11x
United States
Workplace: OnsiteFull time150,000 - 190,000Function: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Relationship-building","Ownership","Strategic thinking","Executive engagement"]

Senior Customer Success Manager leads full-stack CSM for high-value enterprise customers, owning onboarding, adoption, renewals and expansion. Acts as a trusted advisor to exec stakeholders, embeds in customer workflows, and drives upsell opportunities while working cross-functionally with product, engineering and GTM teams to shape scalable success. Requires hands-on GTM experience and 8+ years in customer-facing roles; onsite in San Francisco.

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FursaFursa
11x
11x
1 year ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Senior Customer Success Manager leads full-stack CSM for high-value enterprise customers, owning onboarding, adoption, renewals and expansion. Acts as a trusted advisor to exec stakeholders, embeds in customer workflows, and drives upsell opportunities while working cross-functionally with product, engineering and GTM teams to shape scalable success. Requires hands-on GTM experience and 8+ years in customer-facing roles; onsite in San Francisco.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics
  • •Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact
  • •Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness
  • •Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success
  • •Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights

Pay and Benefits

Salary: 150,000 - 190,000

Key Requirements

  • •8+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
  • •3+ years working with enterprise logos (5,000+ employees)
  • •A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs
  • •A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment
  • •Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects
Experience:8+ yearsSaaSAIGTM tech
Skills:CommunicationRelationship-buildingOwnershipStrategic thinkingExecutive engagement

Company Brief

11x
Develops AI-powered tools for revenue and marketing teams to automate outreach, personalize messaging at scale, and optimize engagement using large language models and data-driven insights to improve conversion and pipeline efficiency.
Industry: SaaS
Website