EUN IT Support Apprentice

Sika
United Kingdom
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Customer service","Problem-solving","Teamwork","Organization"]

Provide first-line IT support to colleagues across the Europe North region as the primary point of contact for technical assistance. Triage requests via ticketing system, email, and phone; troubleshoot hardware, software, and basic networking issues; and set up and support laptops, desktops, mobile devices, and IT assets. Document solutions in the service desk and deliver both remote and on-site support at local sites while working toward an ICT Level 3 apprenticeship and CompTIA Tech+.

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FursaFursa
Sika
Sika
5 hours ago

EUN IT Support Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-line IT support to colleagues across the Europe North region as the primary point of contact for technical assistance. Triage requests via ticketing system, email, and phone; troubleshoot hardware, software, and basic networking issues; and set up and support laptops, desktops, mobile devices, and IT assets. Document solutions in the service desk and deliver both remote and on-site support at local sites while working toward an ICT Level 3 apprenticeship and CompTIA Tech+.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · 18 months
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first-line IT support to colleagues across the Europe North region.
  • •Respond to IT support requests via ticketing system, email, and phone.
  • •Troubleshoot hardware, software, and basic network issues with support from the wider IT team.
  • •Set up laptops, desktops, mobile devices, and other IT equipment; assist with rollouts of new hardware and IT projects.
  • •Maintain accurate IT asset records and document issues and resolutions in the service desk, providing remote and on-site support.
Travel: Low travel

Pay and Benefits

Perks:TrainingCertification

Key Requirements

  • •No previous IT experience required; strong interest in technology and willingness to learn.
  • •Customer-facing attitude with excellent communication skills and a friendly, approachable nature.
  • •Experience in a customer service role is preferred.
  • •Ability to troubleshoot and solve problems, work well in a team, and manage your workload.
  • •Hold a full UK driving licence and be willing to travel between local sites when required.
Skills:CommunicationCustomer serviceProblem-solvingTeamworkOrganization
Licenses:UK driving licence
Certifications:CompTIA Tech+
Languages:English (UK)
Tech Stack:Windows operating systemsMicrosoft 365Active DirectoryIOSAndroidBasic networking conceptsWi-FiIP addressesDNSIT ticketing systems

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn