Careem

4 months ago

Captain Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Elevate the Captain experience by owning end-to-end quality of the Captain journey. Use data-driven insights, targeted marketing, and cross-functional partnerships to reduce delays, defects, and improve overall service delivery, while coordinating with tech/ops teams to implement long-term fixes and training.

Location: Amman

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Standards Governance: Define and monitor the “Perfect Order” metrics, focusing on reducing delays, returns, and defect rates.
•Performance Intervention: Identify low-performing outliers and develop improvement plans, training interventions, or corrective workflows to maintain fleet quality.
•Root Cause Analysis: Manage the lifecycle of captain-related tickets, identifying systemic issues and coordinating with tech/ops teams for long-term fixes.
•Feedback Loops: Conduct regular quality audits and sentiment surveys to ensure the “Captain Voice” is used to improve operational processes.
•Behavioral Campaigns: Plan and execute a marketing calendar specifically designed to nudge positive behaviors

Pay and Benefits

Perks:Health InsuranceGym Membership

Key Requirements

•You have a strong eye for detail and high standards that impact customer experience.
•You are comfortable with spreadsheets and can translate metrics into an action plan.
•You can clearly communicate operational rules and create persuasive marketing content.
•You actively seek process improvements and design solutions that fix the system, not just the symptom.
•Experience using data-driven approaches to identify issues and drive cross-functional improvements.

Experience:LogisticsOn-demandMobility

Skills:CommunicationProblem-solvingData interpretationPlanningTraining

Languages:English

Tech Stack:Spreadsheets

Company Brief

Careem

Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Dubai, United Arab Emirates

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Careem

4 months ago

Captain Experience Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Standards Governance: Define and monitor the “Perfect Order” metrics, focusing on reducing delays, returns, and defect rates.
•Performance Intervention: Identify low-performing outliers and develop improvement plans, training interventions, or corrective workflows to maintain fleet quality.
•Root Cause Analysis: Manage the lifecycle of captain-related tickets, identifying systemic issues and coordinating with tech/ops teams for long-term fixes.
•Feedback Loops: Conduct regular quality audits and sentiment surveys to ensure the “Captain Voice” is used to improve operational processes.
•Behavioral Campaigns: Plan and execute a marketing calendar specifically designed to nudge positive behaviors

Pay and Benefits

Perks:Health InsuranceGym Membership

Key Requirements

•You have a strong eye for detail and high standards that impact customer experience.
•You are comfortable with spreadsheets and can translate metrics into an action plan.
•You can clearly communicate operational rules and create persuasive marketing content.
•You actively seek process improvements and design solutions that fix the system, not just the symptom.
•Experience using data-driven approaches to identify issues and drive cross-functional improvements.

Experience:LogisticsOn-demandMobility

Skills:CommunicationProblem-solvingData interpretationPlanningTraining

Languages:English

Tech Stack:Spreadsheets

Company Brief

Careem

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Series E+

Headquarters: Dubai, United Arab Emirates

Founded: 2012

Glassdoor: 3.5

Website LinkedIn Glassdoor