Autodesk

3 months ago

Senior AI & Automation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Senior AI & Automation Specialist focusing on applying AI and automation to enhance knowledge access, workflows, and self-service for Customer Success. You’ll design scalable AI-enabled solutions, create reusable workflows and templates, and partner with policy and content teams to improve knowledge capture, governance, and efficiency across the support organization.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance
•Help evolve more scalable support experiences that strengthen self-service and reduce reliance on repetitive human-to-human support
•Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency
•Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity
•Partner with policy, process, and content owners to improve how knowledge is captured, structured, maintained, and governed for AI-enabled use cases

Key Requirements

•Bachelor’s degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or a related field, or equivalent practical experience
•3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles
•Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer-facing use cases
•Experience designing or improving knowledge management, content structures, taxonomies, or information architecture
•Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions

Experience:3+ yearsAIAutomationCustomer Success

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solving

Tech Stack:AirtableZapierMakeAPIs

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

3 months ago

Senior AI & Automation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Sr. Manager level

Key Responsibilities

•Identify and implement AI, automation, and knowledge design opportunities that improve how Customer Success teams access policy, process, and operational guidance
•Help evolve more scalable support experiences that strengthen self-service and reduce reliance on repetitive human-to-human support
•Design and maintain reusable workflows, templates, and tools to support readiness, content development, knowledge sharing, and operational efficiency
•Apply generative AI capabilities to improve knowledge access, content scalability, workflow support, and team productivity
•Partner with policy, process, and content owners to improve how knowledge is captured, structured, maintained, and governed for AI-enabled use cases

Key Requirements

•Bachelor’s degree in Education, Knowledge Management, HCI, Computer Science, Data Science, AI/ML, Business Systems, or a related field, or equivalent practical experience
•3+ years of experience in applied AI, automation, knowledge systems, workflow design, or related roles
•Experience applying generative AI to knowledge access, content delivery, workflow support, business productivity, or customer-facing use cases
•Experience designing or improving knowledge management, content structures, taxonomies, or information architecture
•Experience with automation platforms and tools such as Airtable, Zapier, Make, or similar solutions

Experience:3+ yearsAIAutomationCustomer Success

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solving

Tech Stack:AirtableZapierMakeAPIs

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor