Foodics

6 months ago

Renewals Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Leader of the Renewals/Customer Success team responsible for driving renewals, reducing churn, and protecting ARR. Oversees performance, health-checks, and collaboration with Sales, Support, Finance, and Product to meet renewal targets and retention KPIs in a SaaS environment across multiple regional markets.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Renewals Specialists.
•Ensure renewal targets, churn KPIs, and ARR retention goals are consistently achieved.
•Monitor team performance, quality of customer interactions, and health-check execution.
•Ensure each customer receives at least 4 health-check calls annually.
•Act as an escalation point for high-risk or complex customer cases.

Pay and Benefits

Perks:Annual BonusEquityLearning Stipend

Key Requirements

•3–5 years of experience in Customer Success, Renewals, or Account Management
•Prior experience leading or mentoring teams
•Strong understanding of SaaS business models and retention metrics
•Hands-on experience with CRM systems (Salesforce or equivalent)
•Experience with customer support tools such as Zendesk (or similar)

Experience:3-5 yearsSaasCustomer successRenewals

Skills:LeadershipCoachingStakeholder-managementCommunicationProblem-solving

Languages:English

Tech Stack:SalesforceZendesk

Company Brief

Foodics

Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn

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Foodics

6 months ago

Renewals Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Renewals Specialists.
•Ensure renewal targets, churn KPIs, and ARR retention goals are consistently achieved.
•Monitor team performance, quality of customer interactions, and health-check execution.
•Ensure each customer receives at least 4 health-check calls annually.
•Act as an escalation point for high-risk or complex customer cases.

Pay and Benefits

Perks:Annual BonusEquityLearning Stipend

Key Requirements

•3–5 years of experience in Customer Success, Renewals, or Account Management
•Prior experience leading or mentoring teams
•Strong understanding of SaaS business models and retention metrics
•Hands-on experience with CRM systems (Salesforce or equivalent)
•Experience with customer support tools such as Zendesk (or similar)

Experience:3-5 yearsSaasCustomer successRenewals

Skills:LeadershipCoachingStakeholder-managementCommunicationProblem-solving

Languages:English

Tech Stack:SalesforceZendesk

Company Brief

Foodics

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn