Senior Technical Support Engineer

Akamai Technologies
Seoul
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer-focused attitude","Responsiveness","Problem-solving"]

Join Akamai’s Elite Support team to help enterprise customers diagnose and resolve product and platform issues. Lead investigations for Guardicore Micro-segmentation and Zero Trust, build deep expertise in micro-segmentation and zero trust network security, and act as the primary technical point of contact. Own problem resolution in collaboration with engineering teams, analyze technical issues, and propose prevention-focused solutions while communicating clearly with technical and non-technical stakeholders.

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Akamai Technologies
Akamai Technologies
2 days ago

Senior Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Join Akamai’s Elite Support team to help enterprise customers diagnose and resolve product and platform issues. Lead investigations for Guardicore Micro-segmentation and Zero Trust, build deep expertise in micro-segmentation and zero trust network security, and act as the primary technical point of contact. Own problem resolution in collaboration with engineering teams, analyze technical issues, and propose prevention-focused solutions while communicating clearly with technical and non-technical stakeholders.
Location: Seoul
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead investigations for Akamai’s Guardicore Micro segmentation and Zero Trust products for customers.
  • •Develop in-depth expertise in micro-segmentation and zero trust network security.
  • •Advise and maintain relationships with large enterprise customers as the primary point of contact for technical inquiries and issues.
  • •Own problem resolution by collaborating with internal teams and working closely with engineering teams.
  • •Analyze technical issues, propose solutions, and help prevent future issues.

Key Requirements

  • •Extensive experience providing technical solutions and support for enterprise customers.
  • •Prior experience as an escalation engineer working with support, R&D, and QA teams.
  • •Knowledge of Linux and Windows operating systems (mandatory).
  • •Knowledge of networking, virtualization, cloud technologies, and K8S plus databases including Elasticsearch, MongoDB, and PostGreSQL.
  • •Native Korean with business-level English, both spoken and written, and strong communication to technical and non-technical stakeholders.
Skills:CommunicationInterpersonal skillsCustomer-focused attitudeResponsivenessProblem-solving
Languages:KoreanEnglish
Tech Stack:LinuxWindowsNetworkingVirtualizationCloud TechnologiesK8SKubernetesElasticsearchMongoDBPostGreSQLGuardicoreMicro-segmentationZero Trust

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn