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Dubai Courts Department
United Arab Emirates
Workplace: OnsiteFull time10,001 - 20,000 monthlyFunction: Strategy & Corporate DevelopmentEducation: bachelorsSkills: ["Strategic planning","Performance reporting","Process documentation","Continuous improvement","Stakeholder coordination"]

Drive and implement the organization’s strategic planning principles, policies, and governance for excellence. Coordinate the communication of the vision, mission, goals, and strategic plans, and manage improvement opportunities and Dubai Service Model requirements. Track performance and KPIs across digital services and smart requests, support corrective actions, and document process improvements, complaints/feedback metrics, and employee training and satisfaction surveys. Maintain updated process documentation, flow maps, and partnership indicators.

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FursaFursa
Dubai Courts Department
Dubai Courts Department
2 days ago

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Last checked: 12 hours agoStatus: Live

Job Summary

Drive and implement the organization’s strategic planning principles, policies, and governance for excellence. Coordinate the communication of the vision, mission, goals, and strategic plans, and manage improvement opportunities and Dubai Service Model requirements. Track performance and KPIs across digital services and smart requests, support corrective actions, and document process improvements, complaints/feedback metrics, and employee training and satisfaction surveys. Maintain updated process documentation, flow maps, and partnership indicators.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development

Key Responsibilities

  • •Follow and promote the organization’s vision, mission, objectives, and strategic plans, and raise awareness of excellence requirements.
  • •Fulfill improvement opportunity requirements from program دي and self-assessment, coordinating with development teams and submitting reports.
  • •Ensure fulfillment of Dubai Service Model requirements and Dubai Courts initiatives in Dubai plan, and report to the direct supervisor.
  • •Track performance reports (e-services performance, file movement, smart request reports) and monthly corrective actions, then raise them to the direct supervisor.
  • •Prepare and follow operational plans and KPI documentation, including before/after results of improvement initiatives; monitor complaints/suggestions and employee performance and training records.

Pay and Benefits

Salary: 10,001 - 20,000 monthly

Key Requirements

  • •Bachelor’s degree in Quality or Business Administration or Public Administration.
  • •Ability to follow and implement strategic planning principles, policies, and methodologies related to management systems.
  • •Ability to coordinate with development teams to meet and report improvement opportunities from program دي and self-assessment.
  • •Ability to prepare and document operational plans, KPI indicators, achievement ratios, and supporting evidence.
  • •Ability to support satisfaction measurement surveys and manage documentation for processes, flow maps, and partnerships.
Education:Bachelor's in Quality / Business Administration / Public Administration
Skills:Strategic planningPerformance reportingProcess documentationContinuous improvementStakeholder coordination

Company Brief

Dubai Courts Department
Dubai Courts is the judicial authority in Dubai responsible for administering justice, adjudicating civil, criminal and commercial disputes, and providing court services to uphold the rule of law and legal rights within the Emirate.
Industry: Government
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Website