Atos

2 weeks ago

Cybersecurity Service Delivery Manager (Navi Mumbai, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Ensure reliable, SLA-driven delivery of managed cybersecurity services by coordinating between customers, SOC operations, and internal delivery teams. Own end-to-end service delivery, compliance with SLA/KPIs, and contractual commitments while acting as the primary escalation point for security incidents and service issues. Drive continuous improvement through performance monitoring, corrective/preventive actions, ITIL-aligned incident/problem/change management, and governance reviews across SOC, engineering, and support teams.

Location: Mumbai, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Own end-to-end delivery of cybersecurity services including SOC, monitoring, and incident response.
•Ensure SLA/KPI compliance and meet contractual service commitments.
•Serve as the primary escalation point for security incidents and service issues.
•Manage customer relationships and drive regular governance reviews.
•Ensure ITIL adherence and monitor service performance to drive corrective and preventive actions.

Key Requirements

•Strong experience in cybersecurity service delivery and SOC operations.
•Good understanding of SIEM, incident response, and the security operations lifecycle.
•Knowledge of ITIL and service management frameworks.
•Strong stakeholder and customer management skills with the ability to handle escalations in high-pressure environments.
•Good analytical and problem-solving capabilities.

Experience:10-15 yearsCybersecuritySOC operations

Skills:SLA managementGovernance reviewsCustomer relationship managementIncident responseService performance monitoring

Tech Stack:SIEMITIL

Company Brief

Atos

Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn

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Atos

2 weeks ago

Cybersecurity Service Delivery Manager (Navi Mumbai, IN)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mumbai, Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Own end-to-end delivery of cybersecurity services including SOC, monitoring, and incident response.
•Ensure SLA/KPI compliance and meet contractual service commitments.
•Serve as the primary escalation point for security incidents and service issues.
•Manage customer relationships and drive regular governance reviews.
•Ensure ITIL adherence and monitor service performance to drive corrective and preventive actions.

Key Requirements

•Strong experience in cybersecurity service delivery and SOC operations.
•Good understanding of SIEM, incident response, and the security operations lifecycle.
•Knowledge of ITIL and service management frameworks.
•Strong stakeholder and customer management skills with the ability to handle escalations in high-pressure environments.
•Good analytical and problem-solving capabilities.

Experience:10-15 yearsCybersecuritySOC operations

Skills:SLA managementGovernance reviewsCustomer relationship managementIncident responseService performance monitoring

Tech Stack:SIEMITIL

Company Brief

Atos

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bezons, France

Founded: 1997

Website LinkedIn