Customer Solutions Consultant - Spanish

SiteMinder
Delhi
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Troubleshooting","Organization","Conflict resolution"]

Provide frontline technical assistance to SiteMinder’s global customers using phone, email, and chat. Diagnose and troubleshoot customer issues, log and manage cases in Salesforce, and resolve or escalate them within SLA/KPI targets. Contribute to product improvement by participating in training, testing feature compatibility, documenting findings, and delivering feedback to enhance support processes and customer loyalty.

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FursaFursa
SiteMinder
SiteMinder
2 days ago

Customer Solutions Consultant - Spanish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide frontline technical assistance to SiteMinder’s global customers using phone, email, and chat. Diagnose and troubleshoot customer issues, log and manage cases in Salesforce, and resolve or escalate them within SLA/KPI targets. Contribute to product improvement by participating in training, testing feature compatibility, documenting findings, and delivering feedback to enhance support processes and customer loyalty.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional technical and analytical support to customers through phone, email, chat, and other mediums.
  • •Identify customers’ support/configuration requirements, set expectations, and resolve issues against KPI targets.
  • •Ensure customer cases are accurately logged in Salesforce and resolved or escalated within SLAs.
  • •Participate in product enhancement, training, and compatibility testing of new features, documenting outcomes.
  • •Contribute feedback to improve SiteMinder products, systems, and support processes; keep up with technical/feature updates.

Pay and Benefits

Perks:Paid LeaveLearning Budget

Key Requirements

  • •Fluent in English and Spanish with excellent verbal and written communication skills.
  • •Strong customer service and analytical skills to diagnose root causes and resolve issues efficiently.
  • •Technical knowledge, especially from a hotel background, with strong problem-solving and troubleshooting ability.
  • •Experience in a high-volume, telephone-based, SLA- and KPI-driven customer support environment.
  • •Ability to manage remote working effectively and to prioritize and execute tasks in a high-pressure environment.
Experience:SaaSCustomer supportHospitality
Skills:CommunicationProblem-solvingTroubleshootingOrganizationConflict resolution
Languages:EnglishSpanish
Tech Stack:SalesforceCRMPhoneEmailChatWeb browser

Company Brief

SiteMinder
Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2006
WebsiteLinkedIn