Trainer

Filevine
Salt Lake City
Workplace: OnsiteFull timeFunction: Education & TrainingEducation: bachelorsSkills: ["Communication","Problem-solving","Adaptability","Leadership"]

Lead and deliver customer-focused training for Filevine’s cloud-based legal workflow platform. You’ll remediate issues, identify learning opportunities within customer problems, create portable training content, maintain deep product knowledge across Filevine products, and travel 2-3 times each quarter to conduct onsite client sessions with a cross-functional Expert team.

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FursaFursa
Filevine
Filevine
2 years ago

Trainer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead and deliver customer-focused training for Filevine’s cloud-based legal workflow platform. You’ll remediate issues, identify learning opportunities within customer problems, create portable training content, maintain deep product knowledge across Filevine products, and travel 2-3 times each quarter to conduct onsite client sessions with a cross-functional Expert team.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training

Key Responsibilities

  • •Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • •Work with your assigned Expert team to identify opportunities for better learning within customer issues, and provide training and content necessary to increase customer adoption and recognition of ARR
  • •Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to wider Expert teams, Partners, Sales Engineering, etc.
  • •Maintain comprehensive product knowledge across the Filevine family of products
  • •Travel 2-3 times quarterly to conduct onsite client training
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVisionMaternity LeavePaternity LeaveDisabilityLearning BudgetOnsite

Key Requirements

  • •Bachelor's degree required; 1-2 years of training experience or equivalent; Assertive communicator who can provide recommendations and instill confidence; Quick learner of new technologies and self-motivated; Ability to independently manage competing customer priorities and initiatives with limited structure
Experience:Training
Education:Bachelor's
Skills:CommunicationProblem-solvingAdaptabilityLeadership

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn