Customer Support Agent (French and Italian speaker)

Amadeus
Barcelona
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Teamwork","Proactive approach","Independent work"]

Provide first-level customer support to travel agencies across the French and Italian markets using the Amadeus GDS and related products. Help resolve customer queries via phone, live chat, and portal-based cases, applying workarounds to minimize disruption. Maintain clear communication during the resolution process, collaborate with senior team members and stakeholders, and escalate service-impacting issues while keeping management informed.

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Amadeus
Amadeus
4 days ago

Customer Support Agent (French and Italian speaker)

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-level customer support to travel agencies across the French and Italian markets using the Amadeus GDS and related products. Help resolve customer queries via phone, live chat, and portal-based cases, applying workarounds to minimize disruption. Maintain clear communication during the resolution process, collaborate with senior team members and stakeholders, and escalate service-impacting issues while keeping management informed.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the first point of contact for Amadeus customers (mainly travel agencies), providing product and solution support via phone, email, the Amadeus Customer Portal, and remote tools.
  • •Understand customer needs quickly and deliver effective solutions in a timely manner, using workarounds when necessary to minimize service disruption.
  • •Maintain clear and proactive communication with customers throughout the resolution process.
  • •Collaborate with colleagues, senior team members, and stakeholders to ensure the best possible customer experience.
  • •Escalate service-impacting issues and keep management informed when customer satisfaction or service quality may be affected.

Key Requirements

  • •Hands-on experience using at least one Global Distribution System (GDS), preferably Amadeus, Galileo, or Sabre.
  • •Strong knowledge of reservations, fares, ticketing, and travel-related workflows.
  • •Professional proficiency in French and Italian.
  • •Good knowledge of the MS Office suite (Excel, Word, PowerPoint).
  • •Ability to work effectively in a multicultural, international environment and collaborate as a team player.
Experience:TravelGDSGlobal distribution systems
Skills:Customer focusCommunicationTeamworkProactive approachIndependent work
Languages:FrenchItalian
Tech Stack:Amadeus GDSGalileoSabreAmadeus Customer PortalMS OfficeExcelWordPowerPointLive chat

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn