21 hours ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide timely, accurate live chat support to customers by answering product and account questions, handling order status and billing inquiries, and resolving issues using established service procedures. Maintain detailed customer interaction records in the CRM, meet KPIs such as response time and CSAT, and escalate complex or technical problems to internal teams with follow-up. Proactively spot recurring issues and stay current on company updates to ensure a consistently professional customer experience.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries through live chat in a timely, accurate, and professional manner.
•Assist customers with product information, account questions, order status, billing inquiries, and general support.
•Resolve customer concerns by identifying solutions and following established service procedures.
•Escalate technical or complex issues to internal teams while ensuring timely follow-up.
•Maintain accurate CRM documentation and track performance against response time, resolution rate, CSAT, and quality standards.

Key Requirements

•Previous experience in live chat, customer support, customer service, or a similar client-facing role.
•Excellent written communication with strong grammar, spelling, and attention to detail.
•Ability to multitask and manage multiple customer conversations simultaneously.
•Strong analytical and problem-solving abilities.
•Comfortable working with CRM platforms, live chat software, and other customer support tools.

Skills:CommunicationProblem-solvingMultitaskingAttention to detailIndependence

Tech Stack:CRMLive chat softwareZendeskIntercomFreshdeskLiveChatMicrosoft OfficeGoogle Workspace

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

21 hours ago

Live Chat Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries through live chat in a timely, accurate, and professional manner.
•Assist customers with product information, account questions, order status, billing inquiries, and general support.
•Resolve customer concerns by identifying solutions and following established service procedures.
•Escalate technical or complex issues to internal teams while ensuring timely follow-up.
•Maintain accurate CRM documentation and track performance against response time, resolution rate, CSAT, and quality standards.

Key Requirements

•Previous experience in live chat, customer support, customer service, or a similar client-facing role.
•Excellent written communication with strong grammar, spelling, and attention to detail.
•Ability to multitask and manage multiple customer conversations simultaneously.
•Strong analytical and problem-solving abilities.
•Comfortable working with CRM platforms, live chat software, and other customer support tools.

Skills:CommunicationProblem-solvingMultitaskingAttention to detailIndependence

Tech Stack:CRMLive chat softwareZendeskIntercomFreshdeskLiveChatMicrosoft OfficeGoogle Workspace

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn