Field Tech Associate

NTT
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 1-3 yearsSkills: ["Troubleshooting","Communication"]

Support end users in a client environment as part of the EUC team, handling day-to-day incident resolution and request fulfillment using ITIL-aligned processes. Perform IMAC work for desktops, laptops, monitors, printers, and peripherals, and help maintain SLA-driven service quality. Troubleshoot issues across Windows, Office, and common end-user hardware, use ITSM tools such as ServiceNow/Remedy, and continuously learn emerging technologies.

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FursaFursa
NTT
NTT
4 weeks ago

Field Tech Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support end users in a client environment as part of the EUC team, handling day-to-day incident resolution and request fulfillment using ITIL-aligned processes. Perform IMAC work for desktops, laptops, monitors, printers, and peripherals, and help maintain SLA-driven service quality. Troubleshoot issues across Windows, Office, and common end-user hardware, use ITSM tools such as ServiceNow/Remedy, and continuously learn emerging technologies.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Be a contributing member of the EUC team providing support to end users in a client environment.
  • •Handle day-to-day incident resolution and request fulfillment aligned to the ITIL framework.
  • •Perform IMAC (Install, Move, Add, Change) for desktops, laptops, monitors, printers, and other IT peripherals as needed.
  • •Work guided by operational/project objectives and measured on SLAs, CSFs, and KPIs.
  • •Learn new and emerging technologies as needed based on business requirements.
Travel: Low travel

Key Requirements

  • •1 to 3 years’ experience in End User Computing, IT Support, or Asset Management.
  • •Good troubleshooting skills in Windows, Office, COTS, and end-user hardware support.
  • •Basic understanding of ITIL Framework.
  • •Experience using ITSM tools like ServiceNow and Remedy.
  • •Good written and spoken communication skills in English.
Experience:1-3 years
Skills:TroubleshootingCommunication
Languages:English
Tech Stack:WindowsMicrosoft OfficeCOTSITILITSMServiceNowRemedy

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn