Account Specialist

LyondellBasell
Mumbai
Full timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Collaboration","Customer focus","Communication skills","Continuous learning","Innovation"]

Serve as the customer-facing owner for a portfolio, supporting domestic and export order fulfillment. Process orders, verify product availability, coordinate transportation and delivery, and ensure accurate invoicing. Act as the primary interface with Planning, Sales, Business, Supply Chain, and Finance to resolve customer and operational issues, maintain SAP customer master data, and ensure governance compliance throughout the order-to-cash process.

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LyondellBasell
LyondellBasell
20 hours ago

Account Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as the customer-facing owner for a portfolio, supporting domestic and export order fulfillment. Process orders, verify product availability, coordinate transportation and delivery, and ensure accurate invoicing. Act as the primary interface with Planning, Sales, Business, Supply Chain, and Finance to resolve customer and operational issues, maintain SAP customer master data, and ensure governance compliance throughout the order-to-cash process.
Location: Mumbai
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide top-tier customer service for a customer portfolio within domestic and/or export order fulfillment.
  • •Receive orders, check product availability, coordinate transportation and delivery, and ensure accurate invoicing.
  • •Resolve customer or business-related challenges using knowledge of customers, products, manufacturing, and transportation procedures.
  • •Serve as primary interface with Planning, Sales, Business, Supply Chain, and Finance to maximize value for LyondellBasell using feedback, KPIs, and complaint handling.
  • •Maintain customer master data accuracy in SAP and ensure governance compliance by adhering to policies and procedures.

Key Requirements

  • •College degree preferred or equivalent experience.
  • •IT capabilities including SAP and MS Office.
  • •Minimum of 1/2 years in customer service and/or supply chain.
  • •Must be fluent in written and verbal English; preferred to also speak another language of the main country under responsibility.
  • •Strong competencies in customer focus, communication, collaboration, continuous learning, and innovation.
Education:Bachelor's
Skills:CollaborationCustomer focusCommunication skillsContinuous learningInnovation
Languages:English
Tech Stack:SAPMS Office

Company Brief

LyondellBasell
Global chemical company producing plastics, chemicals, and refining products for industries including packaging, automotive, and construction. Operates manufacturing sites and technology licensing worldwide, focusing on polymer solutions and sustainability initiatives.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 2009
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Glassdoor: 3.6
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