Patient Success Specialist

Natera
United States
Workplace: RemoteFull timeUSD 20 - 20Function: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Organization","Urgency","Multitasking","Stress management"]

Support patients through eligibility verifications, claim submissions/investigations, and analysis of current patient status. Manage escalation workflows end-to-end, ensuring timely case closure and proactive outreach using phone, email, and SMS. Coordinate with cross-functional teams, review SOPs, and help improve internal/external department protocols to expand payer submission processes. Handle reporting and data requests while maintaining strict HIPAA/PHI privacy and compliance training.

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FursaFursa
Natera
Natera
2 days ago

Patient Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support patients through eligibility verifications, claim submissions/investigations, and analysis of current patient status. Manage escalation workflows end-to-end, ensuring timely case closure and proactive outreach using phone, email, and SMS. Coordinate with cross-functional teams, review SOPs, and help improve internal/external department protocols to expand payer submission processes. Handle reporting and data requests while maintaining strict HIPAA/PHI privacy and compliance training.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Address patient needs with customer support, logistics coordination, and problem solving.
  • •Schedule and coordinate work flow within/across departments to expedite efficiencies and resolve escalations.
  • •Resolve assigned inquiries with urgency, including patients, sales team, clinics, and executive escalations.
  • •Ensure timely closure of escalation cases using email, phone, and Salesforce.com.
  • •Own second-level escalation for patient billing call center agents and field teams, including patient outreach using SMS, email, and phone.

Pay and Benefits

Salary: USD 20
Perks:Health InsuranceDentalVisionLife InsuranceDisability401kCommuter BenefitsPregnancy LeaveParental LeaveFertility CareFree Testing

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •2+ years of call center experience in inbound and outbound capacity.
  • •Minimum 2 years of Salesforce.com experience.
  • •Experience with medical billing and coding, preferably in a skilled nursing environment.
  • •Strong knowledge of Medicare and Medicaid practices; excellent customer service and ability to manage stress in a fast-paced environment.
Experience:2+ yearsHealthcare
Education:Bachelor's
Skills:Customer serviceOrganizationUrgencyMultitaskingStress management
Tech Stack:SalesforceSalesforce.com

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn