Remote Customer Support Agent (P&C)

Jerry
Dallas, Buffalo, Memphis
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Multitasking","Customer support","Problem-solving","Customer empathy"]

Handle inbound calls from existing Jerry customers and make policy updates for auto insurance changes. Process service requests like adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer coverage and benefits questions, and proactively retain policyholders by finding solutions for customers at risk of cancellation. Work remotely with paid P&C license support, structured training, and flexible scheduling.

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Jerry
Jerry
5 days ago

Remote Customer Support Agent (P&C)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle inbound calls from existing Jerry customers and make policy updates for auto insurance changes. Process service requests like adding/removing vehicles and drivers, updating lienholder information, and sending policy documents. Answer coverage and benefits questions, and proactively retain policyholders by finding solutions for customers at risk of cancellation. Work remotely with paid P&C license support, structured training, and flexible scheduling.
Location: Dallas, Buffalo, Memphis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to inbound calls from existing customers.
  • •Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents.
  • •Help customers with questions about existing insurance coverages or policy benefits and make changes to existing policies.
  • •Retain Jerry policyholders by finding solutions for customers at risk of cancellation.
  • •Make policy updates to keep customers’ policies active with Jerry’s insurance carrier partners.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveWellness StipendRemote Work

Key Requirements

  • •2+ years of experience working in a call center environment.
  • •Ability to multitask and manage multiple competing priorities.
  • •Passion for helping others.
  • •Process service requests for existing auto insurance policies, including updates to vehicles/drivers and lienholder information.
  • •Obtain a P&C license within 60 days after starting.
Experience:2+ years
Skills:MultitaskingCustomer supportProblem-solvingCustomer empathy
Licenses:P&C license
Certifications:P&C license

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
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